Edtech.com's Summary

Booz Allen is hiring a Training Specialist to oversee and manage learning courses for employees, including internal and external training programs. The role requires administering training activities, coordinating with vendors and facilitators, managing Workday learning modules, and analyzing course performance to support internal and external clients effectively.

Highlights

Manage Workday learning module and schedule internal training courses.
Handle escalated customer questions related to training offerings.
Conduct training sessions and oversee vendor-hosted training including invoice review.
Coordinate facilitators for courses and manage course enrollment, waitlists, and withdrawals.
Run reports and KPIs to assess training performance and provide updates to Talent Development COE.
Experience with Microsoft Office and ability to multitask independently required.
Minimum 2 years of experience in training administration and facilitation.
High school diploma or GED required; Bachelor's degree preferred.
Experience in Help Desk or Contact Center training administration and familiarity with Workday preferred.
Projected salary range: $55,200 to $126,000 annually.

Training Specialist Full Description

Training Specialist

Norfolk, Virginia, USA

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Job Description

Remote Work:

Hybrid

Job Number:

R0240711

Location:

Norfolk,VA,US

Training Specialist

The Opportunity:
As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight into shared delivery performance.
As a part of the Training Administration team, you will oversee the management and administration of learning courses available to all employees, including internal classes provided by Booz Allen and external classes hosted through 3rd party vendors.

How You’ll Contribute:

Handle all escalated questions from Customer Care related to class offerings.
Manage Workday learning module, including scheduling course offerings for all internal classes.
Perform administrative and transactional activities in support of training activities.
Conduct and facilitate training.
Manage vendor and contractor-hosted training, including Learning Tree such as invoice review and approval.
Coordinate with adjuncts and vendors to assign facilitators to courses.
Intake and relay new class offering requests to the Talent Development Center of Excellence (COE).
Run reports, manage KPIs and dashboards to assess performance of existing course offerings, and provide updates to Talent Development COE.
Manage automated Workday notifications to all employees who enroll in a course.
Manage administrative aspects of employee evaluations with facilitators, primarily adjuncts, post-class.
Maintain class withdrawal lists and coordinate class waitlists.
Triage requested training needs from career managers, including private learning sessions for teams.
Oversee individual and mass course enrollment and coordinate with facilitators and vendors for late additions.
Manage class reminders sent for all mandatory classes for employees.
Manage certification requests as a result of training.

Ready to build the future of shared delivery for the better? Due to the nature of work performed within this facility, U.S. citizenship is required.

Join us. The world can’t wait.

You Have:

2+ years of experience with training administration, including facilitation of training
Experience using Microsoft Office programs such as Word, Excel, and Outlook
Ability to work independently and multitask through to completion
Ability to build strong relationships with COE partners as well as the business sectors to improve delivery
HS diploma or GED

Nice If You Have:

Experience working in a Help Desk or Contact Center environment with training administration
Experience with Workday or similar tools
Experience applying detailed focus on data and processes to ensure data integrity
Ability to use multiple applications and databases in a fast-paced environment
Ability to communicate clearly via email or phone
Possession of strong research and problem-solving skills
Bachelor's degree

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Original Job Description