Cleveland State University
TRIO Senior Academic Coach (Program Director)
🇺🇸
Cleveland, OH
🕑
Full-Time
💰
TBD
💻
Other
🗓️
March 23rd, 2026
Edtech.com's Summary
Cleveland State University is hiring a TRIO Senior Academic Coach (Program Director). This role directs the TRIO Program, provides leadership to Academic Coaches, and oversees operations including Student Support Services projects. The position manages student caseloads, analyzes student progression data, implements retention strategies, represents the university at events, and advocates for first generation and low-income students.
Highlights
- Assigns student caseloads to Academic Coaches and assesses challenging cases.
- Analyzes student degree progression reports to make data-informed decisions.
- Delivers and evaluates programs and services supporting student recruitment, retention, and graduation.
- Represents CSU at recruitment events and serves on committees.
- Responsible for proposal and federal grant writing and reporting.
- Requires proficiency in Microsoft Office Suite and academic advising/coaching software.
- Must have a Bachelor's degree with five years of progressive experience in higher education advising or student services and supervisory experience.
- Preferred qualifications include a Master's degree, professional development experience in advising/coaching, and experience working with student populations and recruitment.
- Strong communication, interpersonal, project management, and leadership skills are essential.
- Work schedule is typically Monday to Friday, 8:00 AM to 5:00 PM, full-time at 1.0 FTE.
TRIO Senior Academic Coach (Program Director) Full Description
TRIO Senior Academic Coach (Program Director)
Posting Details
Business Title | TRIO Senior Academic Coach (Program Director)
Posting Category |
Salary Grade | 07
Salary Plan | Professional Non Bargaining
Hiring Range /Pay Rate |
Department | Trio
Department Description | This position directs the TRIO Program, as well as provides premier leadership to Academic Coaches in support of TRIO. Oversees efficient and effective operations of the TRIO, including Student Support Services (SSS) projects. Accountable for allocation of resources and program results. Supervises the delivery and evaluation of program services to ensure progress and compliance in the area of student recruitment, retention, and graduation of program participants. Serves as an advocate for first generation and low-income students in various Cleveland State University (CSU) settings. Responsible for proposal and federal grant writing and reporting. Performs other functionally related duties as assigned.
Position Location | Main Campus
FTE | 1.0
Job Summary | Assigns student caseloads to Academic Coaches and assesses difficult cases. Identifies appropriate measures to aid staff in student assistance. Analyzes and interprets reports on student degree progression and makes data-informed decisions, delivers high-quality supports, programs, and services, and address barriers that may prevent success. Presents at meetings, workshops, and other venues for internal and external stakeholders to disseminate and enhance Cleveland State University (CSU’s) retention strategies. Represents CSU at various recruitment events, meetings and serves on committees. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area. Supervisor or leadership experience.
Preferred Qualifications | Master’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Experience in professional development related to academic advising and coaching. Experience working with student populations and experience in student recruitment efforts. Proficient in academic advising, coaching, and planning software. Experience working with integrated software systems as an end user.
Knowledge, Skills, and Abilities (KSAs) | Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change. Excellent interpersonal skills and have a “Customer Focus” attitude and delivery. Possess a high degree of confidentiality to available information. Supports community through workforce planning, organizational effectiveness, problem solving, hiring, retention, facilitation, and decision-making skills and competencies. Knowledge and ability to utilize social media network communications. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking. Ability to motivate, coach and develop others. Ability to manage projects, meet deadlines and tackle emergencies and difficult situations. Ability to successfully perform general math calculations and have strong calculation skills. Able to provide and explain performance metrics. Ability to increase persistence, retention, and graduation rates. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Ability to work evenings and weekends as required.
Requisition Number | PT0703803S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically, Monday – Friday; 8:00 AM – 5:00 PM
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 03/18/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 03/25/2026
Tentative Start Date |
Posting Category |
Salary Grade | 07
Salary Plan | Professional Non Bargaining
Hiring Range /Pay Rate |
Department | Trio
Department Description | This position directs the TRIO Program, as well as provides premier leadership to Academic Coaches in support of TRIO. Oversees efficient and effective operations of the TRIO, including Student Support Services (SSS) projects. Accountable for allocation of resources and program results. Supervises the delivery and evaluation of program services to ensure progress and compliance in the area of student recruitment, retention, and graduation of program participants. Serves as an advocate for first generation and low-income students in various Cleveland State University (CSU) settings. Responsible for proposal and federal grant writing and reporting. Performs other functionally related duties as assigned.
Position Location | Main Campus
FTE | 1.0
Job Summary | Assigns student caseloads to Academic Coaches and assesses difficult cases. Identifies appropriate measures to aid staff in student assistance. Analyzes and interprets reports on student degree progression and makes data-informed decisions, delivers high-quality supports, programs, and services, and address barriers that may prevent success. Presents at meetings, workshops, and other venues for internal and external stakeholders to disseminate and enhance Cleveland State University (CSU’s) retention strategies. Represents CSU at various recruitment events, meetings and serves on committees. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area. Supervisor or leadership experience.
Preferred Qualifications | Master’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Experience in professional development related to academic advising and coaching. Experience working with student populations and experience in student recruitment efforts. Proficient in academic advising, coaching, and planning software. Experience working with integrated software systems as an end user.
Knowledge, Skills, and Abilities (KSAs) | Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change. Excellent interpersonal skills and have a “Customer Focus” attitude and delivery. Possess a high degree of confidentiality to available information. Supports community through workforce planning, organizational effectiveness, problem solving, hiring, retention, facilitation, and decision-making skills and competencies. Knowledge and ability to utilize social media network communications. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking. Ability to motivate, coach and develop others. Ability to manage projects, meet deadlines and tackle emergencies and difficult situations. Ability to successfully perform general math calculations and have strong calculation skills. Able to provide and explain performance metrics. Ability to increase persistence, retention, and graduation rates. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Ability to work evenings and weekends as required.
Requisition Number | PT0703803S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically, Monday – Friday; 8:00 AM – 5:00 PM
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 03/18/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 03/25/2026
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
- * Do you have a Bachelor's degree?
- Yes
- No
- No Response
- * Do you have five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area?
- Yes
- No
- * Do you have supervisor or leadership experience?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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