Undergraduate Information Technology Support

Edtech.com's Summary

The Pennsylvania State University is hiring an Undergraduate Information Technology Support. This role involves assisting with installation, configuration, maintenance, and support of computing and network hardware and software, providing end-user support, contributing to cybersecurity initiatives, and supporting programming and technical writing tasks at the Applied Research Laboratory.

Highlights

Support installation, configuration, testing, maintenance, and troubleshooting of computing and network systems.
Provide end-user support and assist with helpdesk tasks including answering phones and emails.
Assist with cybersecurity initiatives and documentation, equipment inventory, and auditing.
Conduct technical writing and contribute to programming and software development tasks.
Required skills include excellent communication, customer service, organizational skills, and technical writing.
Preferred experience with Linux, computing help desk, network equipment configuration and support, Microsoft Windows domain systems, and iOS.
Work up to 20 hours per week during fall and spring semesters, 40 hours during summer; paid part-time position at ARL's Main Lab Building.
Must be a U.S. citizen with the ability to obtain a government security clearance; background and drug screening required.
ARL supports research and development for the Navy, DoD, and Intel Community, and is a DoD SkillBridge partner welcoming transitioning military members.
Students studying Information Science and Technology, Computer Science, or Computer Engineering are encouraged to apply.

Undergraduate Information Technology Support Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Information Technology Services Office of the Applied Research Laboratory (ARL) at Penn State is seeking undergraduate students to work across a variety of information technology disciplines including, but not limited to, computing support, networking, systems administration, helpdesk support, and cybersecurity.

ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply.

Responsibilities include:

Assisting with installation, configuration, testing, maintenance, and support of computing and network hardware and software
End-user support
Assisting in the development of process and equipment documentation; assisting with equipment inventory and auditing
Answering phones and emails
Assisting with cybersecurity initiatives
Technical writing
Assisting with programming and software development tasks
Other duties as assigned

Students studying Information Science and Technology, Computer Science, or Computer Engineering are encouraged to apply.

Required skills and experience include:

Excellent communication, customer service, and organizational skills
Technical writing

Preferred skills and experience include:

Linux
Computing Help Desk
Configuration, installation, programming, and support of network equipment
Microsoft Windows systems in a domain environment
iOS

The successful candidate will work up to 20 hours per week during the fall and spring semesters and 40 hours per week over the summer. Hours will vary.

This is a paid part-time position, located at ARL's Main Lab Building on the University Park Campus. Relocation and housing are not provided.

ARL's purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).

FOR FURTHER INFORMATION on ARL, please visit our web site at www.arl.psu.edu

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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Original Job Description