Unit Computing Specialist

🇺🇸 Piscataway, NJ

🕑 Full-Time

💰 $69K - $105K

💻 Information Technology

🗓️ May 2nd, 2025

ITIL

Edtech.com's Summary

Rutgers University is hiring a Unit Computing Specialist. The role involves managing the planning, implementation, upgrade, security, and support for workstations and mobile devices. Responsibilities include overseeing service desk ticketing queues and ensuring effective IT service management processes. The specialist will maintain the ServiceDesk inventory database and document PC-related procedures, while also participating in afterhours call support.

Highlights

Oversee core service management processes, including incident and request management.
Plan and implement upgrades and security for devices and applications.
Participate in managing service desk and call center queues.
Maintain ServiceDesk inventory database and document procedures.
High proficiency with MS-Windows 11 and MS-Office Suite.
Salary ranges from $68,706 to $105,121 annually.
A bachelor's degree or equivalent experience required.
Experience with ITIL processes highly beneficial.
Minimum 2-5 years in a Service Desk Technician or similar role preferred.