User Support Services Specialist (Confidential)

🇺🇸 Piscataway, NJ

🕑 Full-Time

💰 $79K - $121K

💻 Customer Support

🗓️ June 16th, 2025

Edtech.com's Summary

Rutgers, The State University of New Jersey is hiring a User Support Services Specialist for the Office of Information Technology. This role involves providing user support at the OIT Help Desk through various channels, supervising staff hiring and training, troubleshooting technical issues, coordinating escalations, and delivering in-person assistance as needed.

Highlights

Provide user support via OIT Help Desk and multiple support channels.
Supervise tasks including staff hiring, training, development, documentation, and quality assurance.
Handle phone calls to support IT staff and troubleshoot technical concerns.
Assist with problem diagnosis and coordinate escalation and resolution processes.
Provide in-person support at designated locations including the NB Student Help Desk and Computing Labs.
Work hours are Sunday through Thursday, 11:30am to 8pm, totaling 37.5 hours per week.
Requires a Bachelor's degree or equivalent experience and at least 2 years of IT customer support experience.
Must demonstrate strong customer service, organizational, interpersonal, and leadership skills.
Preferred qualifications include experience in a university IT support environment and leadership of student staff.
Salary range: $79,013 to $120,890 annually, with flexible and competitive compensation packages.