Piedmont Virginia Community College
User Support Technician
🇺🇸 Charlottesville, VA
🕑 Full-Time
💰 $21 per Hour
💻 Information Technology
🗓️ August 29th, 2025
Edtech.com's Summary
Piedmont Virginia Community College is hiring a User Support Technician to provide Tier I helpdesk support to faculty, staff, and students. The role involves troubleshooting and resolving technical issues, maintaining computers and electronic equipment, supporting audio-visual resources, and assisting with technology lifecycle management and documentation.
Highlights
- Serve as first contact for technical support via phone, email, chat, ticketing system, and in-person.
- Troubleshoot and resolve hardware, software, network, and account access issues onsite or remotely.
- Maintain accurate support records and asset tracking using a ticketing system.
- Install, configure, and maintain computers, software, and peripheral devices for administrative and instructional use.
- Support audio-visual equipment and assist with events across multiple campus locations, including occasional off-hours.
- Assist with technology onboarding, offboarding, procurement, surplus, and disposition.
- Create and maintain user documentation, knowledge base articles, and training materials.
- Required knowledge: Windows 10/11, MacOS, iOS, basic LAN/WAN and wireless networking, use and configuration of laptops, tablets, and phones.
- Preferred qualifications include CompTIA A+ certification, helpdesk experience, and higher education environment familiarity.
- Compensation starts at $21.25 per hour; position is part-time with up to 29 hours per week.
User Support Technician Full Description
User Support Technician
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | User Support Technician
Role Title | Information Technology Specialist I
Role Code | 39111-SW
FLSA | Nonexempt
Pay Band |
Position Number | 282W0037
Agency | Piedmont Virginia Community College
Division | Piedmont Virginia Community College (Div)
Work Location | Albemarle - 003
Hiring Range | $21.25 per hour
Emergency/Essential Personnel | No
EEO Category | C-Technician
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Typical schedule is Monday through Friday and occasional Saturdays on rotation with flexibility. This is a part-time position providing in-person support services. 29 hours or less per week.
Sensitive Position | No
Job Description
Position Description – User Support Technician
Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu
PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.
Position Purpose: Provides first level (Tier I) helpdesk support to college faculty, staff and students who contact the Technology Services helpdesk. Responsible for maintaining the College’s computers and associated peripheral equipment including preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, and other classroom electronics.
Duties and Responsibilities:
Serve as the first point of contact for technical support via phone, email, chat, ticketing system, and in-person. Troubleshoot and resolve hardware, software, network, and account access issues remotely or onsite. Escalate complex issues to appropriate support teams, ensuring clear documentation and communication. Maintain accurate records of support requests, resolutions, and asset tracking in the ticketing system. Install, configure, and maintain computers, software, and peripheral devices across administrative and instructional areas. Provide support for audio-visual equipment in classrooms and meeting spaces, including setup, maintenance, and troubleshooting. Support internal and external events across multiple campus locations, including occasional off-hours. Assist with onboarding and offboarding processes by preparing and recovering technology assets. Participate in lifecycle management of technology, including procurement, surplus, and disposition. Create and maintain user documentation, knowledge base articles, and training materials. Attend departmental and stakeholder meetings to support Technology Services initiatives and gather feedback. Research and recommend new technology solutions and configurations for college use.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Ability to provide high quality customer service Ability to learn and implement new technology solutions Use and configuration of computing devices (Laptops, tablets, cell phones, etc) Basic knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS Basic networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support Strong written and verbal communication skills Ability to work both independently, as well as part of a larger team Ability to lift 50 lbs. Ability to scale ladders
Additional Considerations | Intermediate knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS preferred Basic knowledge of scripted installations of operating systems and software to support deployment of faculty/staff and student computer workstations preferred CompTIA A+ certification or equivalent preferred Demonstrated experience working in a helpdesk environment preferred Demonstrated experience working in a higher education environment preferred Additional education, preferably in Information Technology or a related field
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | minimal
Role Title | Information Technology Specialist I
Role Code | 39111-SW
FLSA | Nonexempt
Pay Band |
Position Number | 282W0037
Agency | Piedmont Virginia Community College
Division | Piedmont Virginia Community College (Div)
Work Location | Albemarle - 003
Hiring Range | $21.25 per hour
Emergency/Essential Personnel | No
EEO Category | C-Technician
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Typical schedule is Monday through Friday and occasional Saturdays on rotation with flexibility. This is a part-time position providing in-person support services. 29 hours or less per week.
Sensitive Position | No
Job Description
Position Description – User Support Technician
Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu
PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.
Position Purpose: Provides first level (Tier I) helpdesk support to college faculty, staff and students who contact the Technology Services helpdesk. Responsible for maintaining the College’s computers and associated peripheral equipment including preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, and other classroom electronics.
Duties and Responsibilities:
Serve as the first point of contact for technical support via phone, email, chat, ticketing system, and in-person. Troubleshoot and resolve hardware, software, network, and account access issues remotely or onsite. Escalate complex issues to appropriate support teams, ensuring clear documentation and communication. Maintain accurate records of support requests, resolutions, and asset tracking in the ticketing system. Install, configure, and maintain computers, software, and peripheral devices across administrative and instructional areas. Provide support for audio-visual equipment in classrooms and meeting spaces, including setup, maintenance, and troubleshooting. Support internal and external events across multiple campus locations, including occasional off-hours. Assist with onboarding and offboarding processes by preparing and recovering technology assets. Participate in lifecycle management of technology, including procurement, surplus, and disposition. Create and maintain user documentation, knowledge base articles, and training materials. Attend departmental and stakeholder meetings to support Technology Services initiatives and gather feedback. Research and recommend new technology solutions and configurations for college use.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Ability to provide high quality customer service Ability to learn and implement new technology solutions Use and configuration of computing devices (Laptops, tablets, cell phones, etc) Basic knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS Basic networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support Strong written and verbal communication skills Ability to work both independently, as well as part of a larger team Ability to lift 50 lbs. Ability to scale ladders
Additional Considerations | Intermediate knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS preferred Basic knowledge of scripted installations of operating systems and software to support deployment of faculty/staff and student computer workstations preferred CompTIA A+ certification or equivalent preferred Demonstrated experience working in a helpdesk environment preferred Demonstrated experience working in a higher education environment preferred Additional education, preferably in Information Technology or a related field
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | minimal
Posting Detail Information
Posting Number | WGE_2722P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 08/27/2025
Job Close Date | 09/22/2025
Open Until Filled |
Agency Website | pvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/88272
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 08/27/2025
Job Close Date | 09/22/2025
Open Until Filled |
Agency Website | pvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/88272
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Unofficial Transcripts
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu9
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