Waisman IT Student Support Generalist

Edtech.com's Summary

The Waisman Center is hiring a Waisman IT Student Support Generalist to assist with an IT migration project and provide various IT-related support tasks. The role involves serving as a liaison between IT staff and users, helping with login procedures, troubleshooting, and documenting issues encountered during the migration.

Highlights

Support users during IT migration by explaining procedures and observing login attempts.
Document error messages in the internal ticketing system.
Assist with a range of IT support tasks as needed.
Must be proficient with Windows and Mac operating systems.
Requires excellent communication and interpersonal skills.
Strong troubleshooting abilities to identify and recommend solutions.
Open to students currently enrolled at UW-Madison or other institutions, preferably in IT or related programs.
Position offers approximately 20 hours per week with scheduling to be determined upon hire.
Hourly wage is $18.00.
Supports approximately 50 units within the Waisman Center, which focuses on developmental disabilities and biomedical research.

Waisman IT Student Support Generalist Full Description

Department Overview:	The Waisman Center is dedicated to the advancement of knowledge about human development, developmental disabilities, and neurodegenerative diseases throughout the lifespan. One of 15 centers of its kind in the United States, the Waisman Center encompasses laboratories for biomedical and behavioral research, several scientific research cores, and a clinical biomanufacturing facility for the production of pharmaceuticals for early stage human clinical trials. In addition to its research efforts, the Center provides an array of services to people with developmental disabilities, offers numerous educational and outreach programs to young children and their families, and trains scientists and clinicians who will serve our nation in the future. The IT department serves the academic, administrative, and research technology support needs of faculty and staff at the Waisman Center. There are approximately 50 Waisman Center units each with their own unique needs, areas of research, and support needs.
Anticipated Start Date:	5/11/2026
Anticipated End Date (If Applicable):	Â
Remote Work Eligibility Detail:	Not Remote Â
Anticipated Hours Per Week:	20
Schedule:	Schedule will be determined upon hire.
Salary/Wage Range/Lump Sum:	$18.00
Number of Positions:	1-2
Qualifications:	Must currently be enrolled as a student at UW-Madison or another institution. Students currently enrolled in an Information Technology or related program are strongly encouraged to apply.
Knowledge, Skills & Abilities:	- Excellent communication and interpersonal skills to ensure effective communication with customers and staff required. - Proficiency with Windows and Mac Operating Systems. - Ability to troubleshoot technical problems and recommend solutions or workarounds.
Position Summary/Job Duties:	This position will serve as a liaison between IT staff and migrated users. Responsibilities will include recapping the procedure in non-technical terms for the user, reviewing and assisting with the new login procedure as needed, observing the userâs first login attempt and potentially documenting any error messages in the internal ticketing system. Other IT-related duties may be assigned as needed.
Physical Demands:	n/a
Institutional Statements:	Equal Employment Opportunity Statement: UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu Accommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Original Job Description

Department Overview:	The Waisman Center is dedicated to the advancement of knowledge about human development, developmental disabilities, and neurodegenerative diseases throughout the lifespan. One of 15 centers of its kind in the United States, the Waisman Center encompasses laboratories for biomedical and behavioral research, several scientific research cores, and a clinical biomanufacturing facility for the production of pharmaceuticals for early stage human clinical trials. In addition to its research efforts, the Center provides an array of services to people with developmental disabilities, offers numerous educational and outreach programs to young children and their families, and trains scientists and clinicians who will serve our nation in the future. The IT department serves the academic, administrative, and research technology support needs of faculty and staff at the Waisman Center. There are approximately 50 Waisman Center units each with their own unique needs, areas of research, and support needs.
Anticipated Start Date:	5/11/2026
Anticipated End Date (If Applicable):	Â
Remote Work Eligibility Detail:	Not Remote Â
Anticipated Hours Per Week:	20
Schedule:	Schedule will be determined upon hire.
Salary/Wage Range/Lump Sum:	$18.00
Number of Positions:	1-2
Qualifications:	Must currently be enrolled as a student at UW-Madison or another institution. Students currently enrolled in an Information Technology or related program are strongly encouraged to apply.
Knowledge, Skills & Abilities:	- Excellent communication and interpersonal skills to ensure effective communication with customers and staff required. - Proficiency with Windows and Mac Operating Systems. - Ability to troubleshoot technical problems and recommend solutions or workarounds.
Position Summary/Job Duties:	This position will serve as a liaison between IT staff and migrated users. Responsibilities will include recapping the procedure in non-technical terms for the user, reviewing and assisting with the new login procedure as needed, observing the userâs first login attempt and potentially documenting any error messages in the internal ticketing system. Other IT-related duties may be assigned as needed.
Physical Demands:	n/a
Institutional Statements:	Equal Employment Opportunity Statement: UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu Accommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

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Waisman IT Student Support Generalist

Edtech.com's Summary

Waisman IT Student Support Generalist Full Description

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