Tidewater Community College
Academic Success Coach - 2 Positions
🇺🇸 Portsmouth, VA
🕑 Part-Time
💰 $26 per Hour
💻 Academic Advising
🗓️ September 24th, 2025
CRM
Edtech.com's Summary
Tidewater Community College is hiring an Academic Success Coach to support student academic persistence, retention, and success. This role involves conducting one-on-one coaching, facilitating academic check-ins and workshops, collaborating with faculty and staff, and providing holistic support to improve course success rates among low-income and underserved student populations on the Portsmouth and Norfolk campuses.
Highlights
- Conduct individual coaching sessions to develop Academic Success Plans (ASPs).
- Facilitate progress check-ins at 5 and 10 weeks to monitor academic performance.
- Lead workshops on syllabus navigation, time management, study skills, and goal setting.
- Assist students with Satisfactory Academic Progress (SAP) appeals and awareness.
- Collaborate with tutoring, advising, and faculty for comprehensive student support.
- Track student progress using Navigate or CRM platforms and intervene when needed.
- Refer students to holistic services like tutoring, counseling, and financial aid.
- Facilitate Affirmation & Motivation Circles to promote peer support and belonging.
- Experience required in working with at-risk or underserved college students and proficiency in academic coaching tools and CRM platforms (e.g., EAB Navigate).
- Part-time position offering $26.00 per hour working approximately 25 hours per week with a schedule Monday-Friday and occasional extended hours.
Academic Success Coach - 2 Positions Full Description
Academic Success Coach - 2 Positions
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Working Title | Academic Success Coach - 2 Positions
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 295W0109
Agency | Tidewater Community College
Division | Tidewater Community College (Div)
Work Location | Portsmouth - 740
Hiring Range | $26.00 per hour, part time
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday, Wednesday, Thursday, and Friday between 8:30am – 5:00pm; Tuesdays 8:30am – 6:00pm.
Occasional extended hours and/or Saturdays will be required during peak enrollment periods
25 hours per week to be scheduled
Sensitive Position | No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary:
The Academic Success Coach plays a critical role in supporting student academic persistence, retention and success. This position focuses on assisting students with support for personalized academic success planning, skill development, and campus engagement. The coach provides holistic support to improve student course success rates, retention, and graduation outcomes, with a particular focus on low-income and underserved student populations who are traditional and adult learners.
This Academic Success Coach Recruitment is to fill 2 positions; 1 Portsmouth Campus & 1 Norfolk Campus
Functional Responsibilities:
• Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
• Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
• Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
• Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
• Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at-risk students.
• Track student progress in Navigate or CRM, escalate flags when necessary, and ensure timely interventions.
• Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow-up to ensure completion of next steps.
• Facilitate regular Affirmation & Motivation Circles (virtual or in-person) to promote a sense of belonging and peer support.
• Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
• Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
• Experience working with at-risk, probationary, or underserved college students.
• Strong understanding of academic advising, student development theory, and retention best practices.
• Proficiency in academic coaching tools and CRM platforms (e.g., EAB Navigate).
• Excellent communication, organizational, and interpersonal skills.
• Ability to work collaboratively across departments and with diverse student populations.
• Workshop facilitation and small group mentoring experience.
Additional Considerations
• Familiarity with SAP policies and appeal processes.
• Data-driven mindset with the ability to track and report on student outcomes.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | N/A
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 295W0109
Agency | Tidewater Community College
Division | Tidewater Community College (Div)
Work Location | Portsmouth - 740
Hiring Range | $26.00 per hour, part time
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday, Wednesday, Thursday, and Friday between 8:30am – 5:00pm; Tuesdays 8:30am – 6:00pm.
Occasional extended hours and/or Saturdays will be required during peak enrollment periods
25 hours per week to be scheduled
Sensitive Position | No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary:
The Academic Success Coach plays a critical role in supporting student academic persistence, retention and success. This position focuses on assisting students with support for personalized academic success planning, skill development, and campus engagement. The coach provides holistic support to improve student course success rates, retention, and graduation outcomes, with a particular focus on low-income and underserved student populations who are traditional and adult learners.
This Academic Success Coach Recruitment is to fill 2 positions; 1 Portsmouth Campus & 1 Norfolk Campus
Functional Responsibilities:
• Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
• Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
• Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
• Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
• Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at-risk students.
• Track student progress in Navigate or CRM, escalate flags when necessary, and ensure timely interventions.
• Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow-up to ensure completion of next steps.
• Facilitate regular Affirmation & Motivation Circles (virtual or in-person) to promote a sense of belonging and peer support.
• Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
• Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
• Experience working with at-risk, probationary, or underserved college students.
• Strong understanding of academic advising, student development theory, and retention best practices.
• Proficiency in academic coaching tools and CRM platforms (e.g., EAB Navigate).
• Excellent communication, organizational, and interpersonal skills.
• Ability to work collaboratively across departments and with diverse student populations.
• Workshop facilitation and small group mentoring experience.
Additional Considerations
• Familiarity with SAP policies and appeal processes.
• Data-driven mindset with the ability to track and report on student outcomes.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | N/A
Posting Detail Information
Posting Number | WGE_2778P
Recruitment Type | General Public - G
Number of Vacancies | 2
Position End Date (if temporary) |
Job Open Date | 09/23/2025
Job Close Date | 10/20/2025
Open Until Filled | No
Agency Website | TCC.edu
Contact Name | Lizette White
Email | TCC.EDU
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89064
Recruitment Type | General Public - G
Number of Vacancies | 2
Position End Date (if temporary) |
Job Open Date | 09/23/2025
Job Close Date | 10/20/2025
Open Until Filled | No
Agency Website | TCC.edu
Contact Name | Lizette White
Email | TCC.EDU
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89064
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you willing to work at our Portsmouth campus?
- Yes
- No
- * Are you willing to work at our Norfolk campus?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Other Document
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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