Analyst

DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.
 
 Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners.
 
 Opportunity:
The Analyst is responsible for system and business process support of multiple systems utilized by functional business groups across multiple higher education institutions supported by the department.

The Analyst is expected to be a Subject Matter Expert (SME) of processes and technology for at least two of the following system areas: B2B, CRM, Workforce Management, telephony/call center systems, reporting and analytics, and/or other relevant systems.

A successful candidate for this position should have experience supporting business processes and information systems for business groups in higher education, strong communication skills with technical and business colleagues and leaders, knowledge of project management principles and the capacity to learn advanced systems, technology and technical environments in order to apply them to optimize systems processes and improve business efficiencies.
 
 Essential Duties and Responsibilities:
As this position supports a wide range of business, systems and process functions, the successful candidate will lead and manage responsibilities as a system and process Subject Matter Expert (SME) and consultant in at least two of the following areas:
• Business to Business Customer Relationship Management
• Workforce Management
• Telephony systems
• Reporting and analytics

Typical responsibilities may include:
• Providing regularly scheduled and ad-hoc reports from assigned business systems and learning how to develop reports and dashboards using advanced reporting tools such as Cognos BI, MS Power BI and other business intelligence analytical tools.
• Performing administrative functions, executing, maintaining and delivering process requests,
• Overseeing deliverables and Service Level Agreements (SLAs) for each of the systems assigned including: Setting up system profiles, Q/A testing, tracking/forecasting call volumes and colleague activities, establishing omnichannel system campaigns and other tasks as needed
• Serves as Subject Matter Expert and consultant with good working knowledge of multiple business and system processes in the following areas: CRM, SIS, Student Finance/AR, Workforce Management, Telephony and Omnichannel systems
• Working and communicating with business leaders at all levels to identify needs, determining and recommending system and analytic solutions, documenting data requirements and developing reports and/or system processes to support and optimize business performance
• Serving as liaison with technical teams in IT to communicate business needs, determining level of effort and prioritizing against other initiatives and driving process and system improvements for various system enhancements
• Documenting and tracking activities associated with different academic partners
• Completes other duties as assigned.

Qualifications: ​
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in accordance with our core values. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree or equivalent work experience required
• Strong MS Office skills required, especially with MS Excel
• 3-5 years of customer service experience preferred working in at least one or more of the following higher education areas: Admissions, Registrar Services, Student Finance or Academic Advising
• 3-5 years of experience preferred working with CRM, Telephony, Workforce Management, SIS systems processes and/or call center technologies or similar applications
• Power BI DAX programming/Tableau (required)
• SQL (strongly preferred)
• Advanced Analytics/Statistical Analysis (preferred not required, though must have demonstrated math background due to role)
• Capacity to learn technical systems and environments, interested in developing their technical skills
• Experience with project and/or change management a plus
• Detail oriented with the ability to work independently, problem solve and drive to solutions
• Some experience with coding and basic programming languages such as SQL for advanced analytical tools such as Cognos or Crystal Reports is a plus
• Strong written and oral communication skills.
 
Salary 68-72k
*This job will be posted for 30 days from the posting date.
 
For Visiting Professor roles, we accept applications on an ongoing basis.
 
DeVry University offers benefit options for full-time colleagues, including:
• 401(k) and Roth Plan w/match
• Paid Tuition Program
• Remote and Flex Work Options
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• Family and Domestic Partner Coverage
• Adoption Assistance
• Wellness Programs
• Volunteer Time Off
• Technology Stipend
• Career Development Programs
• Mental Health Care Programs
• Tax Savings Account (FSA and HSA)
• Short-Term/Long-Term Disability Coverage
• Life, Accident, AD&D, Critical Illness Insurance
• Auto/Homeowners, Pet and Legal Insurance
• Exclusive Discount Programs
• Family Care Services
• 2nd.MD, a virtual expert medical consultation service
• Health Advocacy Service
DeVry University offers benefit options for Visiting Professors, including:
• 401(k) and Roth Plan
• Paid Tuition Program
• Remote and Flex Work Options
• Paid Sick Time
• Technology Stipend
Benefits vary based on employment status. Part-time/Visiting Professors positions may not be eligible for all benefits.
 
We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community. We are committed to a workplace environment where all colleagues feel valued, respected, and supported.