Mississippi State University
Desktop Support Specialist II
🇺🇸 Starkville, MS
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ August 1st, 2025
Edtech.com's Summary
- Provide desktop support to President, Provost, Vice Presidents, and VIP offices including high-level executive event support.
- Install, configure, and support Windows and Mac operating systems along with associated applications and services like AD joined workstations and Microsoft O365 mobile integration.
- Train and mentor Desktop Support Specialists I and oversee student workers.
- Troubleshoot and resolve complex IT issues, including malware removal and enterprise system support.
- Manage Active Directory accounts and participate in after-hours pager rotation.
- Develop and deliver client training and support materials related to IT systems.
- Require bachelor’s degree in IT or related field plus three years of customer/desktop support experience.
- Preferred certifications and advanced skills in Office 365, networking in VLAN environments, and ITSM systems knowledge.
- Salary grade 14; salary ranges available via university's compensation structure references.
- Work within academic environment supporting enterprise-wide IT systems and client needs.
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