University of Idaho
Technology Solutions Partner II
🇺🇸 Idaho Falls, ID
🕑 Full-Time
💰 $26 per Hour
💻 Information Technology
🗓️ August 1st, 2025
Edtech.com's Summary
University of Idaho is hiring a Technology Solutions Partner II. This role provides technology support to faculty, staff, and students, acting as the primary liaison and technical advisor between the Office of Information Technology (OIT) and various university departments and colleges. The position involves resolving technical issues, fulfilling service requests, maintaining IT assets, and collaborating with customers and other OIT units to implement solutions that support teaching, learning, and research activities.
Highlights
- Provide direct technical support and excellent customer service to faculty, staff, and students.
- Document and resolve incidents and service requests according to defined OIT processes.
- Maintain IT assets and create knowledge base articles for university and internal IT use.
- Understand and apply compliance and security standards relevant to university IT systems.
- Coordinate with other OIT units and external vendors to research and implement IT solutions.
- Train and mentor new employees, fostering staff skill development and customer service commitment.
- Required software/technical skills include experience with SCCM, Active Directory, Azure tools, Jamf, complex network infrastructure, and VoIP equipment.
- Required qualifications: High school diploma or equivalent, three years of IT technical support experience.
- Preferred qualifications include a bachelor's degree in IT, CompTIA A+, MTA Windows OS Fundamentals, Apple Certified Support Professional certifications, and experience in higher education IT environments.
- Compensation starts at $26.24 per hour, with potential increase based on experience and requires the ability to lift up to 50 pounds and work across multiple campus locations.
Technology Solutions Partner II Full Description
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Technology Solutions Partner II
Position Details
Position Information
Internal Posting? |
Posting Number | SP004964P
Position Title | Technology Solutions Partner II
Division/College | University Outreach - Idaho Falls
Department | Idaho Falls Center
Location | Idaho Falls
Posting Context Statement | We are hiring for one full-time Technology Solutions Partner II position in Idaho Falls. This position will assist staff, faculty, and students with various responsibilities, including maintaining classroom technology and providing technical support for academic and research initiatives.
This position will play a key role in supporting teaching and research in both laboratories and cybersecurity. It reports to the Director of IT for the College of Engineering and is part of a larger team based in Moscow, Idaho.
Position Overview | This position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct the customer to the appropriate OIT group or service. They collaborate with customers to find technology solutions that meet customer needs.
Duties may include: Follow defined OIT processes to document and resolve incidents or fulfil requests for service Provide excellent customer service by communication with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and to resolve incidents or fulfil service requests Coordinate implementation of solutions provided by OIT or an OIT-approved vendor Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service Other duties as assigned
Unit URL | https://www.uidaho.edu/idaho-falls
Posting Number | SP004964P
Position Title | Technology Solutions Partner II
Division/College | University Outreach - Idaho Falls
Department | Idaho Falls Center
Location | Idaho Falls
Posting Context Statement | We are hiring for one full-time Technology Solutions Partner II position in Idaho Falls. This position will assist staff, faculty, and students with various responsibilities, including maintaining classroom technology and providing technical support for academic and research initiatives.
This position will play a key role in supporting teaching and research in both laboratories and cybersecurity. It reports to the Director of IT for the College of Engineering and is part of a larger team based in Moscow, Idaho.
Position Overview | This position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct the customer to the appropriate OIT group or service. They collaborate with customers to find technology solutions that meet customer needs.
Duties may include: Follow defined OIT processes to document and resolve incidents or fulfil requests for service Provide excellent customer service by communication with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and to resolve incidents or fulfil service requests Coordinate implementation of solutions provided by OIT or an OIT-approved vendor Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service Other duties as assigned
Unit URL | https://www.uidaho.edu/idaho-falls
Position Qualifications
Required Experience | Three years in an information technology role, directly providing customer technical support
Required Education | High School Diploma or equivalent
Required Other | None
Additional Preferred | Bachelor’s degree in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Apple Certified Support Professional (ACSP) certification Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Experience working within a complex network infrastructure and VoIP equipment, operation and application Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf Experience in higher education Possess a valid driver’s license and able to successfully pass a driver’s record check
Physical Requirements & Working Conditions | Ability to: Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors Move between buildings Climb stairs and ladders Crawl or maneuver in confined spaces
Degree Requirement | Listed degree qualification is required at time of hire
Required Education | High School Diploma or equivalent
Required Other | None
Additional Preferred | Bachelor’s degree in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Apple Certified Support Professional (ACSP) certification Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Experience working within a complex network infrastructure and VoIP equipment, operation and application Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf Experience in higher education Possess a valid driver’s license and able to successfully pass a driver’s record check
Physical Requirements & Working Conditions | Ability to: Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors Move between buildings Climb stairs and ladders Crawl or maneuver in confined spaces
Degree Requirement | Listed degree qualification is required at time of hire
Posting Information
FLSA Status | Non-Exempt
Employee Category | Classified
Pay Range | $26.24 per hour or higher depending on experience
Type of Appointment | Fiscal Year
FTE | 1.0
Full Time/Part Time | Full Time
Funding |
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 07/31/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Applications received by August 14, 2025 will receive primary consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Employee Category | Classified
Pay Range | $26.24 per hour or higher depending on experience
Type of Appointment | Fiscal Year
FTE | 1.0
Full Time/Part Time | Full Time
Funding |
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 07/31/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Applications received by August 14, 2025 will receive primary consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Applicant Documents
Required Documents
- Resume/CV
- Cover Letter/Letter of Application
Optional Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- Disabled in Higher Ed
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Veterans in Higher Ed
- Word of Mouth
- * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question)
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