University of Vermont
Ask UVM Student Success Specialist
Edtech.com's Summary
- Hire, train, and supervise student workers known as Student Guides.
- Create, update, and evaluate comprehensive training materials for student workers.
- Provide direct student support for complex or confidential questions related to University resources and processes.
- Requires proficiency in Microsoft Office Suite and the ability to learn new software such as Navigate360.
- Minimum qualifications: Bachelor's degree, 3 years full-time student support experience, including 1 year supervising student employees.
- Must demonstrate strong communication skills and cultural competence in customer service.
- Anticipated salary range: $55,000 to $60,000 annually.
- Position includes non-standard work hours with occasional evenings or weekends and requires a background check.
- Position is exempt and part of the UVMSU union.
- Department: Registrar's Office, responsible for supporting University students.
Ask UVM Student Success Specialist Full Description
Please carefully review the details of this position below. To apply for the position, please click the Apply for this Job button (or see the Special Instructions below if no button appears).
If you would like to bookmark this position for later review, click on the Bookmark button.
The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.
For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.
Finalists for positions at UVM may be subject to a criminal background check.
For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.
Be sure to carefully review and update your application information before submitting an application!
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| Advertising/Posting Title | Ask UVM Student Success Specialist |
|---|---|
| Posting Summary | The Ask UVM Student Success Specialist hires, trains and supervises the team of student workers. Student Guides welcome students to Ask UVM (UVM’s one stop shop) and are prepared to provide broad assistance with student questions. Responsible for creating, updating, and evaluating comprehensive training for Student Guides. Develops excellent knowledge of University resources and processes to provide training as well as direct student support for more complicated or confidential questions while adhering to unit-specific Collaboration Agreements (CA). |
| Minimum Qualifications (or equivalent combination of education and experience) | Bachelor’s degree. Minimum 3 years’ full-time experience in a student-support capacity with at least one year directly supervising a team of student workers. Excellent oral, written, and interpersonal communication skills. Familiarity with building student work schedules. Demonstrated ability and commitment to providing responsive, empathetic, and culturally competent customer service in a student-centered environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook and proven ability to learn and use new software and systems like Navigate360. Ability to create and regularly update trainings for student workers. |
| Desirable Qualifications | |
| Anticipated Pay Range | $55,000 to $60,000 |
| Other Information | |
| Special Conditions | Non-standard work hours required, A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position |
| FLSA | Exempt |
| Union Position | Yes, UVMSU |
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
| Job Location | Burlington, Vermont, United States |
|---|---|
| Job Open Date | 03/31/2026 |
| Job Close Date (Jobs close at 11:59 PM EST.) | |
| Open Until Filled | Yes |
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
| Position Title | Student Success PC2 X |
|---|---|
| Posting Number | S6032PO |
| Department | Registrar/30220 |
| Position Number | 00027848 |
| Percent of Full-Time | 1.0 |
| Standard Hours at 1.0 FTE | 37.5 |
| Term (months per year) | 12 |
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