Manager, Student Services

• Train, supervise, and evaluate student staff.
• Meet regularly with supervisors on an individual and group basis, while directly overseeing student staff meetings and functions.
• Provide training and ongoing professional development for staff.

• Direct day-to-day operations of Community Advisors and safety initiatives.
• Lead residential community and/or functional areas to meet experiential goals, as outlined in the Resident Experience Model (REM).
• Assist in the development and proper interpretation of policies and procedures among staff and students.
• Serve as a liaison to campus partners, including but not limited to: Office of the Dean of Students’, Housing & Dining Programs, and other key partners.
• Maintain an area budget and approve staff expenditures in accordance with purchasing guidelines.
• Work to advance the University, Division of Student Affairs, and ORLs strategic plan through participation in goal setting, program implementation, committee/task force work and assessment efforts.

• Take part in a 24/7 on-call duty rotation along with all on-call staff.
• Respond to emergency situations and assist in resolving resident and facilities concerns and needs.
• Serve as a liaison with the University Police Department, Dean of Students, Mental Health First Aid, and Counseling Center.
• Share responsibility in maintaining health, fire, and safety standards.
• Serve as a Campus Security Authority for the University of Utah and assist in reporting incident information as needed.

• Work with the building teams (Custodial Crew Leader and Maintenance Mechanic) on the management of the facilities.
• Identify areas of facilities that need upgrades.
• Walk through building(s) on a regular basis for cleanliness and maintenance needs identification.

• Respond and process alleged policy violations as reported by staff, students, University Police, or community members utilizing University of Utah Advocate package.
• As needed, serve as a hearing officer for student accountability and student support cases as directed by members of the ORL leadership team and Office of the Dean of Students.
• Maintain due process and a learning-centered philosophy when sanctioning and engaging in the accountability process.

• Maintain close communication and positive relationships with residents, students, and professional staff.
• Coordinate and represent the Office of Residence Life on committees, recruitment activities, or projects as assigned.
• Establish a relationship and collaboration with the University of Utah Police Department/Safety for programming and training.

• Master’s Degree or Bachelor’s Degree + 2 years of experience.
• Demonstrated experience working with students from all backgrounds, creating a welcoming living environment that supports student success and well-being.
• Previous experience in supervision, administration, organization, and planning.
• Demonstrated experience leading student staff teams.
• Demonstrated experience with student accountability, crisis intervention, and emergency response.
• Direct experience working in university housing.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.