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University of Massachusetts logo

University of Massachusetts

Assistant Director of Admissions, Veteran & Military Outreach

🇺🇸 Boston, MA

🕑 Full-Time

💰 TBD

💻 Enrollment

🗓️ November 19th, 2025

CRM

Edtech.com's Summary

UMass Boston is hiring an Assistant Director of Admissions, Veteran & Military Outreach. This role involves creating and executing recruitment strategies targeting veterans and transfer students, reviewing applications and military credits, and partnering with campus entities to support military-affiliated students through the admissions process.

Highlights
  • Develop and implement recruitment strategies for veterans, service members, and their families.
  • Recruit at job fairs, community events, and military programs.
  • Evaluate transfer and military credits and render admission decisions.
  • Collaborate with Veteran Support Organizations, National Guard, Army Reserve units, and campus offices like the Office of Veteran’s Affairs.
  • Advise veterans on education benefits and support them through admissions and enrollment.
  • Conduct interviews, information sessions, and serve as counselor-on-call.
  • Bachelor’s degree required with 1-3 years of experience in post-secondary administration, counseling, customer service, or recruitment.
  • Knowledge of military benefits, joint service transcripts, and CRM systems preferred.
  • Strong communication and organizational skills are essential.
  • Must have a valid driver’s license, reliable transportation, and availability for evenings and weekends.

Assistant Director of Admissions, Veteran & Military Outreach Full Description

General Summary: 

UMass Boston’s Division of Enrollment Management is seeking to hire an Assistant Director for Admissions, Veteran, and Military Outreach. The Assistant Director is responsible for developing and implementing recruitment strategies to attract veterans and transfer students to UMass Boston. This role includes intentional outreach initiatives, application review, military and transfer credit evaluation, and close collaboration with campus partners to support military-affiliated students throughout the admissions process.

 

 

Examples of Duties: 

  • Develop and implement a comprehensive recruitment strategy to attract veterans, service members, and their families to the University
  • Travel to job fairs, community events, and military-focused programs to recruit and attract veteran and service members to the University.
  • Establish and maintain relationships with National Guard units, Army Reserve units, and military bases.
  • Arrange and attend two-year college fairs, monthly visits, and veteran’s events.
  • Initiate relationships with external military partners (i.e. Veteran Support Organizations or VSOs) in order to facilitate opportunities to meet and engage with potential students with a military background Advise veterans of education benefits.
  • Support veteran, military-affiliated families, and dependents of veterans through the admissions and enrollment process.
  • Conduct transfer credit evaluations and evaluation of military credit.
  • Review applications and render admission decisions for freshmen and transfer applicants.
  • Conduct interviews, information sessions and serve as counselor-on-call.
  • Monitor veteran prospects and applications and implement strategies to convert them in the
  • admission funnel.
  • Utilize yield strategies to increase enrollment of veteran and transfer students.
  • Identify marketing collateral needed to engage with veteran populations and work with divisional and university marketing staff to create content.
  • Serve as liaison to UMass Boston’s Office of Veteran’s Affairs, the Joiner Institute and the Student Veterans Center.
  • Stay current with state, federal, and University regulations and policies related to Veteran benefits and compliance.
  • Assist in planning and supporting orientation programming for military-affiliated and veteran students.
  • Serve as agent on the office main telephone queue system.
  • Assist with freshmen and transfer recruitment initiatives.
  • Perform other duties as assigned.

 

 

Qualifications: 

Bachelor’s degree and a minimum of one-three years of experience in post-secondary administration, counseling, customer service or recruitment required. Ideal candidates will have knowledge of military experience, benefits, and joint service transcripts. Experience in recruitment and familiarity with Customer Relationship Management systems (CRM) is beneficial.

 

  • Strong verbal, written communication and organizational skills;
  • Must be able to work effectively as a team and independently with minimum supervision;
  • Must be able to deliver service in an environment with an emphasis on customer service, internally and externally;
  • Must be able to work evenings and weekends;
  • Must have a valid driver’s license and reliable transportation.

 

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Grade: 29             

Salary Ranges

This is an exempt union position. 

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HR@umb.edu or 617-287-5150.

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