The Hanover Insurance Group
CL Ops - Instructional Designer
🇺🇸 Hybrid - Worcester, MA
🕑 Full-Time
💰 TBD
💻 Instructional Design
🗓️ August 5th, 2025
Edtech.com's Summary
The Hanover is hiring an Instructional Designer for their Commercial Lines Operations team. This role involves designing and developing training materials and online reference tools while collaborating closely with customers and web teams to meet business needs efficiently. The Instructional Designer manages multiple projects, applies adult learning principles, and uses instructional design software to create effective learning solutions.
Highlights
- Manage multiple instructional design projects and maintain competing priorities.
- Identify training gaps and develop project scopes and plans.
- Apply adult learning principles to create measurable, action-oriented objectives.
- Develop training materials using Articulate Storyline, Easy Generator, Camtasia, and Microsoft Office Suite.
- Collaborate with subject matter experts and mentor them in course delivery.
- Consult with customers to recommend training solutions based on needs assessments.
- Require 3-5 years of related experience and a bachelor's degree or equivalent.
- Experience with project management and ability to work independently.
- Strong organizational, communication, and creative problem-solving skills.
- Knowledge of Information Mapping is desired.
CL Ops - Instructional Designer Full Description
CL Ops - Instructional Designer
Worcester, MA, USA•
Howell, MI, USA
Job Description
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Commercial Lines Operations team is currently seeking an Instructional Designer in our Worcester, MA or Howell, MI location. This is a full time, exempt role. This is a hybrid opportunity.
POSITION OVERVIEW: The Instructional Designer is responsible for identifying and developing learning/instructional materials and support opportunities. This includes designing quality, state of the art training media and multi-purpose online reference materials. The identification and development process requires a close professional partnership with the customer and web production elements so that business needs are met in a timely manner. A high degree of technical competency using PC Windows and WEB based learning modalities is required.
IN THIS ROLE, YOU WILL:
- Manage multiple training design projects while maintaining competing priorities and deliverables.
- Recognize gaps between the desired performance and what can be achieved by formal training and information design.
- Develop a scope document and a project plan using best practices and identifying key sign-off points.
- Monitor quality control to assure that effective and innovative alternative learning methods are meeting the customer’s needs.
- Develop and write measurable action-oriented objectives, applying adult learning principles in design decisions.
- Development of training and resource materials using instructional design software (ex. Articulate Storyline, Easy Generator, Camtasia, and Microsoft Office Suite).
- Work with appropriate subject matter experts for course delivery whenever appropriate.
- Partner with team members to mentor subject matter experts who are part of the training delivery team.
- Consult with customers to recommend alternative design and delivery training solutions through ongoing customer needs assessments.
WHAT YOU NEED TO APPLY:
- Typically has 3-5 years related experience.
- Bachelor’s degree or equivalent.
- Proficient in developing in tools such as Articulate Storyline, Easy Generator, and Camtasia.
- Ability to work with minimum supervision.
- Project Management experience.
- Excellent organizational skills; ability to handle many projects simultaneously.
- Demonstrate the ability to work well with co-workers, sharing information freely.
- Demonstrate the ability to listen to customers, co-workers and deliver what is requested.
- The ability to work within a given timeframe to produce the best product possible without exceeding deadlines.
- Excellent time management skills.
- Strong attention to detail.
- Professional, consistent, and adaptable verbal and non-verbal communication skills
- Creative problem-solving skills.
- Flexible and able to work under pressure.
- Knowledge of, and experience with Information Mapping desired.
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.comand include the link of the job posting in which you are interested.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.comand include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
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