University of Nebraska-Lincoln is hiring a Client Services Support Specialist. This role involves providing technical and user support in a help desk setting, offering PC, training, troubleshooting, and network support to the university community, especially the Student Affairs department. The position requires maintaining hardware and software, tracking inventory, and collaborating with IT professionals to enhance service offerings.
Highlights
Provide technical user support and troubleshooting.
Support PCs, laptops, mobile devices, and a variety of endpoints.
Requires experience with Microsoft Windows or Apple macOS operating systems.
Minimum salary of $45,000 per year.
Requires two years of experience in desktop/helpdesk support.
Experience with technology research and development preferred.
Nationally recognized IT certifications are preferred.
Client Services Support Specialist Full Description
“Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of references as three (3) separate documents in MS Word or PDF format.”
Position Information
Position Information
Working Title | Client Services Support Specialist Department | Student Life IT-11950 Requisition Number | S_250379 Posting Open Date | 05/14/2025 Application Review Date: (To ensure consideration, please submit all application materials before review date) | 06/02/2025 Posting Close Date | Open Until Filled | Yes Description of Work | Ranked as one of the best employers in the state of Nebraska, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.
We invest in our employees:• Vacation and sick leave pay• Medical, dental, and vision insurance• No-cost life insurance• Employee Assistance Program• Exclusive staff discounts• Continuous improvement and innovation• Professional development through training and education• And much more! The Client Services Support Specialist provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, serves as generalist responsible for providing a broad range of user support services including PC support, training, troubleshooting and network support. This position will assist the University community and the department of Student Affairs with exemplary support through the utilization and promotion of industry standard tools. This position will organize, research, and test innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and a variety of other endpoints. They will work closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Affairs. May require on – call, after hours work.
The University of Nebraska-Lincoln seeks to attract and retain a high performing and collaborative workforce. UNL is committed to providing a work environment and culture that fosters personal and professional success where every person and every interaction matters. The University is proud to be one of Nebraska’s preferred and largest employers where individuals are able to participate and contribute to their full potential.
As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://equity.unl.edu/notice-nondiscrimination/.
Minimum Required Qualifications | Relevant coursework, or specialized training beyond high school; equivalent experience considered. Two years of experience with desktop and/or helpdesk support. Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware. Experience with direct customer support face-to-face and/or remotely. Strong communication skills, both written and oral. Ability to work cooperatively and autonomously on tasks and projects. Ability to multi-task and manage competing priorities and duties. Strong organizational skills. Preferred Qualifications | Experience with technology research and development and procurement. Experience with managing vendor interactions. Nationally recognized IT certifications are preferred.
Pre-Placement Driving Record Review Required | No Physical Required | No Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. | No Criminal History Background Check Required | Yes Posted Salary | $45,000/yr. minimum How to Apply | “Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of references as three (3) separate documents in MS Word or PDF format.”
For questions or accommodations related to this position contact | Benjamin Keown, Assistant Director of Client Services bkeown2@unl.edu 402.472.7976 Job Category (old) | Managerial/Professional Job Type | Full-Time Alternate Work Schedule (if other than 8-5) | May require on – call, after hours work. Work Location (City, State) | Lincoln, NE Position funded by grant or other form of temporary funding? | No If Temporary, indicate end date | Planned Hire Date: | Appointment End Date |
Supplemental Questions
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