Computer Support Specialist II

🇺🇸 Bozeman, MT

🕑 Full-Time

💰 $23 - $24 per Hour

💻 Information Technology

🗓️ June 17th, 2025

Edtech.com's Summary

Montana State University is hiring a Computer Support Specialist II. This role supports the IT needs of University Facilities Management by providing customer service, analyzing, troubleshooting, diagnosing, and resolving complex technical problems across devices and software applications under the guidance of senior IT staff.

Highlights

Provide desktop support for workstations, mobile devices, computer peripherals, software, operating systems, and network connectivity.
Use ticketing systems for task tracking, customer updates, and IT knowledge base contributions.
Install, configure, and upgrade computing devices ensuring compliance with security policies.
Support JAMF Mobile Device Management for Facilities iPads.
Contribute to and maintain self-help and FAQ documentation for users.
Provide help desk and after-hours support, communicating technical information effectively to diverse users.
Coordinate tasks and communicate schedules with IT teams and users.
Follow information security best practices aligned with the UIT Enterprise Security Group.
Required qualifications include experience supporting Windows OS, iOS and Android devices, client/server applications, and service desk processes.
Preferred qualifications include experience with enterprise desktop management tools (e.g., SCCM, Ivanti/LANDesk), Active Directory, Group Policy, managed antivirus, and MDM software.