Help Desk Analyst

🇺🇸 Pensacola, FL

🕑 Full-Time

💰 $55K

💻 Information Technology

🗓️ June 17th, 2025

Edtech.com's Summary

The University of West Florida is hiring a Help Desk Analyst I. The role involves troubleshooting, diagnosing, and resolving IT-related issues, providing frontline support for network connectivity and classroom technologies, and managing IT service requests using an electronic tracking system. The position requires shift work, on-call duties, and supporting campus-wide technology operations.

Highlights

Troubleshoot and resolve hardware, software, and network issues for UWF IT services.
Record and manage service requests in an electronic ticketing system with detailed documentation.
Provide support for campus networks, remote users, classroom instructors, and telecommunication systems.
Work rotating shifts with on-call responsibilities, including after hours, weekends, and holidays.
Maintain and repair computer hardware, assembles equipment, install software, and ensure endpoint security compliance.
Train and mentor Help Desk student technicians and new staff.
Requirements include knowledge of Windows, MacOS, Microsoft Office, network protocols, wireless networks, and mobile technologies.
Minimum qualifications include professional entry-level certifications, advanced education, or 1 year of technical support experience.
Salary is $54,707 annually with a full-time exempt status.
Position involves physical tasks such as lifting, bending, and exposure to environmental factors and requires a criminal background check and fingerprinting.