Contact Center Specialist

🇺🇸 Hybrid - Charlotte, NC 🕑 Full-Time 💰 $39K - $47K 💻 Customer Support 🗓️ February 3rd, 2026

FERPA Salesforce

Edtech.com's Summary

UNC Charlotte is hiring a Contact Center Specialist. The role involves providing frontline counseling and superior customer service in areas such as registration, financial aid, student accounts, and general inquiries, while managing data and adhering to policies. The specialist independently resolves complex student issues, supports student development, and collaborates across departments and external entities.

Highlights

Manage and lead activities related to financial aid, registration, student accounts, and campus life.
Use various technology and software applications to handle data and support student services.
Make independent decisions within federal, state, and university policy frameworks.
Ensure confidentiality compliance with FERPA, PCI, and HIPAA regulations.
Provide excellent customer service with emphasis on problem-solving and critical thinking.
Experience required in high-volume contact center operations; Salesforce experience is a plus.
Must have a Bachelor’s degree or equivalent combination of education and experience.
Position is full-time, time-limited up to two years with possible extension based on budget.
Work schedule involves structured shifts Monday to Friday with occasional nights and weekends.
Department: Enrollment Management within Academic Affairs, specifically Niner Central.