Kaplan
Customer Support Specialist (Bob Hogue Real Estate) ONSITE
🇺🇸
St. Petersburg, FL
🕑
Full-Time
💰
$31K - $79K
💻
Customer Support
🗓️
February 2nd, 2026
Edtech.com's Summary
Kaplan is hiring a Customer Support Specialist (Bob Hogue Real Estate) ONSITE to support the Bob Hogue School of Real Estate team and student base. This role involves managing phone inquiries, assisting with student enrollment and technical support, mentoring new hires, and providing administrative support related to class delivery and operations.
Highlights
- Answer incoming calls, provide product information, assist with student enrollment, and manage voicemail follow-ups.
- Process material and classroom enrollment orders received through the company website.
- Provide technical support for system login, password resets, online course navigation, exam reports, and purchases.
- Assess customer complaints and escalate issues to management as needed.
- Greet and check-in students for live classes; organize materials and assist instructors.
- Understand real estate licensing processes and state regulations applicable to the school.
- Administer and score tests, process post-class materials, handle payments, and maintain student database entries.
- Coordinate makeup hours for students and perform end-of-day office and operational procedures.
- Oversee office supplies, course materials inventory, and coordinate weekly printing and delivery of materials.
- Assist with new hire training, staff skill assessments, and build relationships with local Real Estate Association Boards to support sales and marketing efforts.
- Some college required; strong interpersonal, customer service, analytical, multitasking, and time-management skills essential.
- Salary Grade A: $31,200 to $78,647 depending on qualifications and experience.
- Comprehensive benefits include retirement plan contributions, health benefits starting day one, tuition assistance, paid time off, and diversity and inclusion initiatives.
Customer Support Specialist (Bob Hogue Real Estate) ONSITE Full Description
Job Title Customer Support Specialist (Bob Hogue Real Estate) ONSITE
Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here, and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
Responsible for providing assistance and support for the Bob Hogue School of Real Estate support team and student base. The candidate will monitor all incoming phone activity, providing enrollment assistance to students and general information for all real estate study programs. In addition, the candidate will mentor new hires and assist the management team by performing general staff evaluations for quality control. Provides administrative and clerical support for the school business office and assists the management team and Instructor staff with specific duties related to class delivery.
Please Note: ONLY HIRING IN THE ST.PETERSBURG, FL AREA
Job Responsibilities:
- Answer all incoming phone calls and provide product information to new students. Advise students on the licensing process, answer questions, and enroll students in study programs based on their specific needs. Monitor company voice mail system for calls received after hours and return unanswered calls.
- Processing material and classroom enrollment orders received via the company website.
- Provide students with technical support which includes, but is not limited to: system log-in assistance, resetting passwords, navigating online courses, evaluating final exam reports, and assisting with online purchases.
- Assess customer complaints and concerns and escalate to the management team as needed.
- Greet and check-in live class students attending classes at the facility. Organize class materials for distribution, assist with Instructor prep, and provide general assistance to participants.
- Understand the existing real estate licensing process, including laws pertaining to earning and maintaining a real estate license, and have a thorough knowledge of all state regulations for the school.
- Process post-class course materials. Administer, score, and submit test results for students. Receive and apply payments to student accounts and enter information into student database records. Analyze class session docs and coordinate make-up hours as needed for classroom or live online students.
- Perform end-of-day procedures related to daily operations. This will include completion of email and voicemail responses, review of outstanding student database entries, and general office closure procedures.
- Coordinate weekly printing, packaging, and delivery of materials for the branch office. This will include preparation of bulk marketing brochures and letters, and class materials for enrolled students.
- Oversee and track inventory of all office supplies and course materials.
- Assist Operations Manager with training and support for new hires as needed. Assess and monitor staff skills and report any quality concerns to the management team.
- Periodically reach out to/communicate with local Real Estate Association Boards to build business relationships for the sales team. Represent the company at local real estate events and assist the Marketing team in expanding partnership opportunities.
Minimum Requirements:
- Some college required
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Time-management skills
Beyond base salary, our comprehensive total rewards package includes:
- Remote work provides a flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.
At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.
For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.
LocationSt. Petersburg, FL, USA
Additional Locations
Employee TypeEmployee
Job Functional Area Customer Service
Business Unit00092 Kaplan Health
Diversity & Inclusion Statement:
Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.
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