Weber State University
CRM Manager
🇺🇸
Ogden, UT
🕑
Full-Time
💰
$57K
💻
Other
🗓️
April 22nd, 2026
CRM
Edtech.com's Summary
Weber State University is hiring a CRM Manager to support the administration, configuration, and optimization of the campuswide Customer Relationship Management (CRM) system, focusing on graduate and international student populations. The role involves partnering with enrollment, academic, and administrative units to enhance CRM functionality supporting recruitment, admissions, and student engagement while ensuring data integrity and effective communication throughout the student lifecycle.
Highlights
- Manage and optimize the university's CRM platform, focusing on graduate and international student segments.
- Collaborate with enrollment, academic, and administrative departments to develop CRM-supported recruitment and engagement strategies.
- Support CRM implementation efforts including configuration, data migration, workflow development, testing, and rollout.
- Maintain data integrity and develop communication campaigns (email, SMS, events) within the CRM system.
- Required qualifications: Bachelor's degree in Information Systems, Higher Education Administration, Business, Communications, or related fields; one year of experience in system configuration, reporting, analytics, or communications within enterprise systems.
- Preferred qualifications: Minimum two years of CRM experience in higher education; familiarity with student information systems (e.g., Banner) and reporting or system integration experience.
- Position is full-time, 40 hours per week, exempt status; pay grade E32 with a starting salary around $57,000, dependent on qualifications.
- Generous benefits package including medical, dental, retirement, tuition benefits, and paid leave.
- Requires a criminal background check as a condition of employment.
- Focus on improving user experience across the student lifecycle and ensuring effective communication strategies.
CRM Manager Full Description
CRM Manager
Position Details
WSU's Commitment to Equal Opportunity
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
Position Title | CRM Manager
Requisition Number | S02342P
Position Category | Staff
Campus Location | Weber State University - Ogden, UT
Hours per week | 40
Months per year | 12
Alternate work schedule |
Pay Grade | E32
Salary |
FLSA | Exempt
Job Summary/Basic Function | The CRM Manager supports the administration, configuration, and optimization of the university’s campuswide Customer Relationship Management (CRM) system, with a primary focus on graduate and international student populations. This position partners with enrollment, academic, and administrative units to build and maintain CRM functionality that supports recruitment, admissions, and student engagement.
The CRM Manager contributes to CRM implementation efforts and ongoing system enhancements while helping ensure data integrity, effective communication strategies, and a strong user experience across the student lifecycle.
Required Qualifications | Required: Bachelor’s degree in Information Systems, Higher Education Administration, Business, Communications, or a related field. One year of experience in at least one of the following: Experience supporting system configuration; Reporting and analytics; or Communications within an enterprise system
Preferred Qualifications | Preferred: At least 2 years of professional experience working with a CRM platform, preferably in higher education. Experience supporting CRM implementation efforts, including configuration, data migration, workflow development, testing, or rollout Experience creating and publishing communications or marketing campaigns within a CRM system (email, SMS, events) Familiarity with student information systems (e.g., Banner) and experience with reporting, data management, or system integrations
A successful candidate will be willing to |
Background Check? | Yes
Benefits Summary | WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.
Requisition Number | S02342P
Position Category | Staff
Campus Location | Weber State University - Ogden, UT
Hours per week | 40
Months per year | 12
Alternate work schedule |
Pay Grade | E32
Salary |
FLSA | Exempt
Job Summary/Basic Function | The CRM Manager supports the administration, configuration, and optimization of the university’s campuswide Customer Relationship Management (CRM) system, with a primary focus on graduate and international student populations. This position partners with enrollment, academic, and administrative units to build and maintain CRM functionality that supports recruitment, admissions, and student engagement.
The CRM Manager contributes to CRM implementation efforts and ongoing system enhancements while helping ensure data integrity, effective communication strategies, and a strong user experience across the student lifecycle.
Required Qualifications | Required: Bachelor’s degree in Information Systems, Higher Education Administration, Business, Communications, or a related field. One year of experience in at least one of the following: Experience supporting system configuration; Reporting and analytics; or Communications within an enterprise system
Preferred Qualifications | Preferred: At least 2 years of professional experience working with a CRM platform, preferably in higher education. Experience supporting CRM implementation efforts, including configuration, data migration, workflow development, testing, or rollout Experience creating and publishing communications or marketing campaigns within a CRM system (email, SMS, events) Familiarity with student information systems (e.g., Banner) and experience with reporting, data management, or system integrations
A successful candidate will be willing to |
Background Check? | Yes
Benefits Summary | WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.
Posting Detail Information
Job Open Date | 04/20/2026
Review Date | 05/04/2026
Job Close Date |
Open Until Filled | Yes
Notes to Applicant | If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $57,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.
To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.
For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.
Screening of applications will begin May 4, 2026. Position will remain open until filled.
Criminal background check required as a condition of employment.
Quick Link for Direct Access to Posting | https://jobs.weber.edu/postings/28166
Review Date | 05/04/2026
Job Close Date |
Open Until Filled | Yes
Notes to Applicant | If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $57,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.
To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.
For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.
Screening of applications will begin May 4, 2026. Position will remain open until filled.
Criminal background check required as a condition of employment.
Quick Link for Direct Access to Posting | https://jobs.weber.edu/postings/28166
ADA Essential Job Function
Physical Activity of this position | Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. , Ability to receive detailed information with or without assistance.
Physical Requirements of this position | Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.
Visual Acuity Requirements including color, depth perception and field of vision. | Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position. | None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Physical Requirements of this position | Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.
Visual Acuity Requirements including color, depth perception and field of vision. | Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position. | None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- jobs.weber.edu
- KSL
- Chronicle of Higher Education
- Higher Ed Jobs
- Agency Referral
- Personal Referral
- Internal Job Posting
- Advertisement/Publication
- Other web advertisement
- Other
- * Do you have or have you ever been issued a W# By Weber State University? Yes or No. If yes, please enter your W# (W followed by eight numbers).
(Open Ended Question)
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- List of References with Contact Info
Optional Documents
3848 Harrison Blvd. Ogden, Utah 84408
(801) 626-6000
3848 Harrison Blvd. Ogden, Utah 84408
(801) 626-6000
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