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edtech.com
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Purdue University

CRM Solutions Delivery Manager

🇺🇸 Remote - US

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ September 15th, 2025

CRM Salesforce SCRUM

Edtech.com's Summary

Purdue University is hiring a CRM Solutions Delivery Manager to lead and oversee a team designing and implementing CRM solutions that prioritize security, data management, and customer needs. The role involves managing daily operations, improving CRM systems, collaborating with stakeholders, and ensuring quality deliverables within budget and timelines.

Highlights
  • Lead a small to mid-sized team responsible for designing, developing, testing, and implementing CRM solutions.
  • Manage daily operations, staff priorities, and adherence to defined processes and standards.
  • Require practical knowledge of CRM solutions, with significant experience in Salesforce development and Agile methodologies.
  • Hold authority for hiring, firing, promotions, and rewards within the team.
  • Collaborate closely with end users, business partners, and technical teams to solve business problems.
  • Bachelor’s degree in Computer Science, IT, Business Administration, or related field and 5 years of relevant experience, preferably in higher education.
  • Preferred skills include Salesforce certifications, experience with Salesforce Education Data Architecture, and CRM integration with Banner or SAP ERP systems.
  • Strong interpersonal, communication, analytical, and project management skills necessary.
  • Position is exempt and offers a comprehensive benefits package including medical, dental, vision, and paid time off.
  • Purdue does not sponsor employment authorization; a background check is required.

CRM Solutions Delivery Manager Full Description

Job Summary
Using practical knowledge of CRM solutions, the CRM Solutions Delivery Manager will manage and oversee the daily operations and priorities of experienced professionals who exercise latitude and independence in assignments to support the design, development, and security of CRM solutions and architecture. Lead and direct a small to mid-sized team who design and implement CRM solutions that consider security, data control/management, customer needs, and long-term support. Ensure staff properly design, develop, test, and implement solutions following defined processes and standards. Has hiring, firing, promotion and reward authority within own area. Establish short-term operational plans with measurable contribution towards achievement of results within CRM development and implementation. May manage certain processes or projects within a defined budget set by the Director of CRM. Responsible for making moderate to significant improvements of  CRM processes, systems, or outcomes to enhance performance and customer requirements. Work closely with end users, business partners, and technical teams to provide solutions for business problems. Proactively identify, build, and maintain relationships with business process owners and colleagues and oversee the production of quality deliverables on time and within budget. Follow and deliver best practices across all domains used in the CRM solutions at Purdue.  Requires practical knowledge in leading and managing the execution of processes, projects and tactics.
 
This is a remote position.
 
What We're Looking For
Education and Experience Required:
  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
  • Five (5) years of experience in project management, system administration, or IT leadership in Higher Education or related experience, including the experience below
    • Proven expertise in Salesforce development, administration, and deployment strategies
    • Strong Agile/Scrum methodology experience to drive efficiency
    • Excellent problem-solving, communication, and stakeholder management skills
  • Equivalent combination of education and experience may be accepted
 
Preferred: 
  • Salesforce certifications (e.g., Administrator, Platform App Builder, or Project Management Professional - PMP) are a plus
  • Higher education experience and an understanding of large complex environments and programs
  • Experience using and supporting the Salesforce Education Data Architecture
  • Experience with CRM integrations with Banner and/or SAP ERPs
 
Skills Needed:
  • Sound understanding and foundation of general IT development standards 
  • Strong:
    • interpersonal skills to work across teams and adapt to evolving business needs
    • attention to detail
  • Excellent oral and written technical, communication and interpersonal skills
  • Analytical mindset to troubleshoot and implement innovative solutions
  • Solid ability to understand, analyze, and solve problems
  • Proven ability to manage multiple projects simultaneously in a deadline-driven environment
  • Demonstrated ability to work independently with limited supervision on daily tasks and projects and to coordinate work of others
  • Ability to:
    • take initiative and follow through to a satisfactory resolution of an issue
    • align technical solutions with Purdue’s long-term objectives
    • perform successfully within a fast paced, rapidly changing work environment
    • explain technology issues and work progress to both technical and non-technical staff
    • assess requirements and estimate effort required to develop solutions
    • maintain an understanding of trends in CRM information technology, system development, project management, and best practices and methods
    • maintain an understanding of the University’s CRM product roadmaps and their impact on the University
 
Preferred: 
  • Proven technical expertise on Salesforce and related technologies
 
Additional Information
  • Purdue University will not sponsor employment authorization for this position  
  • A background check will be required for employment in this position
  • FLSA: Exempt (Not Eligible for Overtime)
  • Retirement Eligibility:  Defined Contribution Waiting Period   
  • Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream
Management 3 (M3)
  • Pay Band S085
  • Job Code #20004234
 
Who We Are
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
 
Equal Opportunity Employer
Purdue University is an EOE employer.

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