Desktop Support Specialist I

🇺🇸 Starkville, MS

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ September 16th, 2025

Edtech.com's Summary

Mississippi State University is hiring a Desktop Support Specialist I. The role involves providing desktop support for IT Services departments, assisting with software and hardware purchases, configuration, training, and ensuring compliance with university policies. The position emphasizes customer service, technical troubleshooting for Windows and Mac systems, and supporting the academic environment's IT infrastructure.

Highlights

Supports desktop issues for IT Services and university enterprise systems.
Installs, configures, and troubleshoots Windows and Mac OS and related applications.
Manages Active Directory accounts and integrates devices with Microsoft O365 mobile services.
Provides IT training, support material development, and operational assistance.
Requires a Bachelor’s degree in IT or related field and at least one year of customer or desktop support experience.
Preferred skills include local area networks, Microsoft O365 product support, and AD joined workstation support.
Strong customer service, communication, and the ability to learn and teach IT technologies.
Salary Grade 13, with salary ranges detailed in the Staff Compensation Structure.
Work environment involves typical office conditions with occasional lifting up to 50 pounds.
Supports departments within Mississippi State University's academic affairs.