Edtech.com's Summary

Canto is hiring a Customer Learning & Enablement Manager to lead the development and execution of customer education and enablement strategies for their SaaS platform. This role involves managing the Learning Management System, creating scalable educational programs, and collaborating cross-functionally to enhance customer onboarding, product adoption, and retention.

Highlights

Develop scalable training content including courses, certifications, and video tutorials.
Launch and expand a Customer Academy with tiered learning paths tailored to different user personas.
Collaborate with Implementation, Customer Success, Support, Product, and Marketing teams to promote customer learning and product adoption.
Own the LMS platform, ensuring content strategy, maintenance, configuration, and reporting effectiveness.
Design and track key metrics such as course completion and impact on churn.
Require 3+ years of experience in customer education or enablement within a B2B SaaS environment.
Prior experience managing LMS platforms (preferably Absorb) and creating digital learning content.
Strong project management and communication skills to work cross-functionally and simplify complex topics.
Preferred skills include graphic design, video editing, gamification, and global/localization experience.
Eligible employment in select US states; collaboration with multiple internal teams and over 4,000 global customers.

Customer Learning & Enablement Manager Full Description

Customer Learning,Development & Enablement Manager

US - Remote

Build Your Career at Canto – Where Innovation Meets Impact

At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.

Joining Canto means becoming part of a dynamic team where your contributions truly matter.

We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.

If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!

Job Title: Customer Learning & Enablement Manager

Location: US Remote - See Eligible States Below

Role Overview:

As Customer Learning, Enablement & Education Manager, you will be the architect and driver of Canto’s Customer Learning and enablement strategy. Your mission is to educate & empower our customers—both new and existing—to fully understand, adopt, and get the most value from our SAAS platform. You will own and manage our Learning Management System (LMS) and develop scalable, impactful educational programs including a comprehensive Customer Academy. You will work closely with Implementation, Product Support, Customer Success, Product, and Customer Marketing teams.

What you'll be doing:

Program & Content Development

Develop scalable training content including self-paced courses, certifications and video tutorials
Launch and grow a Customer Academy with tiered learning paths for different personas (e.g., Admins, Power Users, Consumer Users) including best-practice and tips and tricks section to underline our 30+ years of experience in the DAM space.
Partner with Product Marketing and Product Management to create training for new features, add-ons and releases.

Cross-functional Enablement

Collaborate with Implementation Managers to offload repetitive training tasks, freeing them to focus on strategic onboarding.
Partner with Customer Success and Support teams to promote ongoing learning and product mastery across the customer lifecycle.
Partner with Customer Success and Customer Marketing on creating education-driven campaigns to re-engage inactive users and drive product adoption across the customer base.
Serve as an internal advocate for the voice of the customer in educational content.

Strategy & Ownership

Design and execute Canto’s Customer Education and Enablement Strategy, aligned with business goals including onboarding efficiency, product adoption, and churn reduction.
Own the LMS platform, including content strategy, configuration, maintenance, and reporting.
Define key metrics (e.g., course completion, engagement, impact on churn) and report on program effectiveness.

Qualifications & Experience needed to be successful in this role:

Required:

First & foremost, you will need to have experience of supporting & driving customer learning in a SAAS Environment to be successful in this role.
3+ years' experience in customer education, enablement, training, or a related field in a B2B SaaS environment.
Strong experience managing a LMS platform (preferred Absorb) including structuring learning paths, uploading content, managing users, and reporting engagement metrics.
Proven track record of designing and delivering effective customer training programs.
Experience building and scaling a Customer Academy and certification programs
Hands-on experience writing, producing, and maintaining digital learning content—including video scripts, e-learning modules, interactive tutorials, quizzes, and guides.
Proficient in eLearning content creation tools.
Excellent written and verbal communication skills with a strong ability to translate complex topics into easy-to-understand training
Comfortable working cross-functionally with teams such as Product, Support, Implementation, and Customer Success.
Strong project management skills with the ability to plan, prioritize, and execute multiple education initiatives.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Preferred:

Familiarity with graphic design and video editing tools
Experience designing for localized or international audiences, including translation and cultural adaptation
Experience with gamification techniques and applying them to learning paths to boost engagement
Optional professional certifications, such as:
Certified Professional in Talent Development (CPTD)
Certified Professional in Learning and Performance (CPLP)
Instructional Designer certification
LMS vendor certifications

This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment. Please note that this list may be subject to change and updates based on the company's operational requirements and staffing needs. Applicants are encouraged to check the eligibility criteria carefully before applying

Why Canto is the Place to Be!

Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.

Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.

Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.

Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.

Your Voice Matters – We foster open communication and transparency so every idea is heard.

Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.

Balance that Works for You – We believe success comes from a healthy work-life harmony.

Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.

A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.

Come be part of something exciting—your future starts here!

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Original Job Description