Fayetteville State University
Lead Student Success Coordinator
🇺🇸 Fayetteville, NC
🕑 Full-Time
💰 TBD
💻 Customer Support
🗓️ July 28th, 2025
Edtech.com's Summary
Fayetteville State University is hiring a Lead Student Success Coordinator. The coordinator provides support and direction to student success and enrollment management teams, addresses academic and personal challenges faced by students, and helps remove barriers to academic success by creating and implementing action plans. This role also involves collaborating with colleges, updating course offerings, and advancing technologies that support student success.
Highlights
- Provide leadership to student success and enrollment management areas to assist students with unique challenges.
- Identify and address policies and procedures that hinder academic success.
- Support team members in reviewing and updating course offerings and engaging with academic colleges.
- Assist with updating technologies that facilitate student success programs.
- Requires knowledge of academic advising, student services, or student affairs in higher education.
- Preferred experience includes retention programs and use of early alert/advising systems with predictive analytics.
- Minimum qualifications include a master's degree with one year of related experience or a bachelor's degree with equivalent experience.
- Position is full-time, time-limited, and funded by non-state funds.
- Department served is the Bronco One Stop, which centralizes student services like advising, financial aid, and academic support.
- The university requires credential verification and a background check for employment.
Lead Student Success Coordinator Full Description
Lead Student Success Coordinator
Position Title: | Lead Student Success Coordinator
Working Title: | Lead Student Success Coordinator
Position Number: | 088140
Full-Time Or Part-Time: | Full Time
Time Limited Position: | Yes
Number of Vacancies: | 1
Department: | Bronco One Stop
Posting Number: | 0401781
SHRA/EHRA: | Exempt Professional Staff (EPS)
Job Category: | Professional
Hiring Range: | Commensurate with Education and Experience
Overall Position Competency: | Exempt Professional Staff (EPS)
Primary Purpose of the Organization: | The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. Bronco One Stop aims to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.
Primary Purpose of the Position: | The Lead Student Success Coordinator will provide support and direction to student success and enrollment management areas to support students with unique challenges mitigating their academic and personal success. The manager will identify policies and procedures that are barriers to academic success and assist in creating and applying action plans for overcoming challenges. The Lead Student Success Coordinator helps the division support students in maximizing their potential by supporting and assisting team members in reviewing and updating course offerings, engaging with colleges, and updating technologies that support student success teams.
This position is funded by non – state funds. Continuation of this position is contingent upon the continuing availability of those non-state funds.
Minimum Education And Experience Requirements: | Master’s degree from an accredited institution with one year of related experience, or Bachelor’s degree with equivalent combination of experience in a higher education setting, preferably in academic advising, college access, counseling, student services, or student affairs.
Knowledge, Skills And Abilities: | Ability to develop relationships and cultivate partnerships with faculty, staff, and campus partners. Ability to be a team player and problem solver, follow complex directions, interpret data, and multitask. Demonstrated ability to work independently with good judgment in decision-making.
Preferred Qualifications: | Master’s degree in a related field One year’s experience in retention programs. Experience using an early alert/advising system powered by predictive analytics. A bachelor’s degree from an accredited institution, at least five years of professional experience in a Registrar’s Office, Enrollment Management, Student Affairs, or Academic Services unit of higher education, and at least five years of supervisory experience.
Special Instructions To Applicants: |
Notice to Applicants: | Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Closing Date: |
Open Until Filled: | Yes
Additional Information for Applicants: | All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement: | This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Veteran's Statement: | Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link: | https://jobs.uncfsu.edu/postings/27493
Working Title: | Lead Student Success Coordinator
Position Number: | 088140
Full-Time Or Part-Time: | Full Time
Time Limited Position: | Yes
Number of Vacancies: | 1
Department: | Bronco One Stop
Posting Number: | 0401781
SHRA/EHRA: | Exempt Professional Staff (EPS)
Job Category: | Professional
Hiring Range: | Commensurate with Education and Experience
Overall Position Competency: | Exempt Professional Staff (EPS)
Primary Purpose of the Organization: | The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. Bronco One Stop aims to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.
Primary Purpose of the Position: | The Lead Student Success Coordinator will provide support and direction to student success and enrollment management areas to support students with unique challenges mitigating their academic and personal success. The manager will identify policies and procedures that are barriers to academic success and assist in creating and applying action plans for overcoming challenges. The Lead Student Success Coordinator helps the division support students in maximizing their potential by supporting and assisting team members in reviewing and updating course offerings, engaging with colleges, and updating technologies that support student success teams.
This position is funded by non – state funds. Continuation of this position is contingent upon the continuing availability of those non-state funds.
Minimum Education And Experience Requirements: | Master’s degree from an accredited institution with one year of related experience, or Bachelor’s degree with equivalent combination of experience in a higher education setting, preferably in academic advising, college access, counseling, student services, or student affairs.
Knowledge, Skills And Abilities: | Ability to develop relationships and cultivate partnerships with faculty, staff, and campus partners. Ability to be a team player and problem solver, follow complex directions, interpret data, and multitask. Demonstrated ability to work independently with good judgment in decision-making.
Preferred Qualifications: | Master’s degree in a related field One year’s experience in retention programs. Experience using an early alert/advising system powered by predictive analytics. A bachelor’s degree from an accredited institution, at least five years of professional experience in a Registrar’s Office, Enrollment Management, Student Affairs, or Academic Services unit of higher education, and at least five years of supervisory experience.
Special Instructions To Applicants: |
Notice to Applicants: | Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Closing Date: |
Open Until Filled: | Yes
Additional Information for Applicants: | All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement: | This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Veteran's Statement: | Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link: | https://jobs.uncfsu.edu/postings/27493
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please indicate if you have a Bachelor's or Master's degree.
- Bachelor's
- Master's
- * Do you have experience with retention and related programming for undergraduate students? If so, please provide details.
(Open Ended Question) - * Please describe your experience in advising/counseling/coaching in academic planning and student success.
(Open Ended Question) - * How many years experience do you have working with student success programs in a higher education setting?
- 0
- Less than one year
- One to two years
- Two to three years
- Three or more years
Optional & Required Documents
Required Documents
- Cover Letter
- Resume/Curriculum Vitae
- Unofficial Transcripts
Optional Documents
- Other Document
- Other Documents Continued
- Other Documents Continued.
- MyBronco Portal
- Bookstore
- Library
- Jobs at FSU
- Contact Us
- News
- Events
- Directory
- Legal
- Fayetteville State University
- 1200 Murchison Road
- Fayetteville, NC 28301
Similar Jobs
Sales Associate I - 527097
University of Alabama
🇺🇸 Tuscaloosa, AL
Client Services Representative - Float
North Carolina State University
🇺🇸 Raleigh, NC
Client Services Representative - (SAER)
North Carolina State University
🇺🇸 Raleigh, NC
Advanced Technical Support Specialist
Cornerstone OnDemand
🇺🇸 Remote - US
Sr Customer Support Specialist
Ascend Learning
🇺🇸 Hybrid - Leawood, KS
