Desktop Support Spec III

🇺🇸 Starkville, MS

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ June 20th, 2025

ITSM

Edtech.com's Summary

Mississippi State University is hiring a Desktop Support Specialist III. The role manages desktop support for executive departments and university enterprise systems, providing technical leadership, training, and mentoring to junior team members. They also assist with software/hardware purchases, system integration, and offer support for high-profile events and VIP offices.

Highlights

Provide primary desktop support for President, Provost, Vice Presidents, and VIP offices.
Install, configure, and support Windows and Mac operating systems and supported applications.
Mentor and train Desktop Support Specialists I and II, assisting with complex technical issues.
Manage Active Directory accounts and mobile integration services, including Microsoft O365.
Troubleshoot malware, viruses, and network issues within complex VLAN environments.
Participate in after-hours pager rotation and support at high-profile executive events.
Bachelor's degree in IT or related field and two years' experience as Desktop Support Specialist II required.
Advanced skills in Office 365, AD groups, ITSM systems, and enterprise system deployment.
Assist Desktop Service Manager with administrative and managerial duties.
Salary grade 14 with ranges available via staff compensation structures; certifications preferred but not required.