Director-Human Resources Operations

Edtech.com's Summary

Eastern Washington University is hiring a Director-Human Resources Operations. The role provides strategic leadership and operational oversight of the Human Resources department, focusing on process improvement, workflow optimization, and transformational change to enhance HR service delivery. The director leads efforts to shift HR operations toward a customer-service–centered model, managing recruitment, classification, compensation, and employee relations to support institutional goals.

Highlights

Lead process improvement, workflow enhancements, and systems optimization within HR functions.
Manage cross-functional HR projects, including strategic advising and stakeholder engagement.
Oversee recruitment processes, develop strategic hiring partnerships, and analyze hiring metrics.
Support workforce planning and organizational design through trend analysis and staffing alignment.
Required qualifications include a bachelor's degree in a related field and at least 5 years of HR experience.
Preferred qualifications include a master’s degree, experience in higher education or government, PMP certification, and proficiency with HR systems like Banner, Workday, PeopleSoft, or Tableau.
Salary ranges from $104,985 to $122,004 depending on candidate's education and experience.
Full-time, exempt position with core hours Monday to Friday and some evening or weekend work.
Reports to People and Culture Division Leadership; serves faculty, staff, and university leadership.
Comprehensive benefits include health insurance, retirement plans, vacation and sick leave, tuition waivers, and campus amenities.

Director-Human Resources Operations Full Description

Jobs at Eastern Washington University

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Please see Special Instructions for more details.

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required documentation includes all of the items listed below.

Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
Complete the online application form and respond to the online questions, if applicable.
Mission Statement Response - EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
Please do not upload resumes that include photos of yourself.

Posting Details

Position Title	Director-Human Resources Operations
Posting Number	2025061EP

Position Information

Working Title	Director-Human Resources Operations
Classification Code	2034
RCW Exemption Criteria	16 - Principal Assistant
EWU Position Number	E99161
FLSA	Exempt - Executive
Bargaining Unit	None
% Full Time	100
Salary / Wage Range	117AE
Salary Information	The salary for this position is $104,985 (minimum) up to $122,004. Where the hired candidate will begin within this range is dependent on education, experience, and skills.
Anticipated Start Date
Term of Appointment	12 months per year
Location	Cheney
County	Spokane
Project Description
Project Duration
Background Check	Yes - Both
Responsible HR User	Saundra Godin
Responsible HR User Email address	sgodin@ewu.edu

Position Details

Job Summary	We are currently seeking skilled and team-oriented applicants for the following position: Director-Human Resources Operations In collaboration with the People and Culture Division Leadership, the primary purpose of the Director of Human Resources Operations is to provide strategic leadership and operational oversight for the Human Resources department, with a strong emphasis on process improvement, workflow optimization, and identifying efficiencies across all HR functions. The incumbent will lead transformational change that shifts HR operations from task-driven, transactional processes to a customer-service–centered model focused on responsiveness, consistency, and service excellence. The Director must demonstrate a proven record of successful organizational transformation within Human Resources and possess strong knowledge and experience in core HR functions, including—but not limited to—recruitment and talent acquisition, classification and compensation, and employee relations. This role ensures that HR systems, practices, and services operate cohesively and effectively to support institutional goals and the needs of faculty, staff, and leadership. This position is located on-campus full-time. EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position. The salary for this position is $104,985 (minimum) up to $122,004. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ . Applications are open and accepted until recruitment is closed. Screening of applications will begin on Monday, January 19, 2026. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified. Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.
About Eastern Washington University	Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds. Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’24-’25 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2024. Tribal Land Acknowledgement At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land. Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community. At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes. From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.
Equal Opportunity Statement	EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment	This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment. All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs. This is an Administrative Exempt position and is covered by EWU Policy 406- 01, Exempt Employment: https://inside.ewu.edu/policies/knowledge-base/ewu-406-01-exempt-employment/ Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Sponsorship not available for this position at this time. Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.
Physical Demands	Contact Saundra Godin in Human Resources at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.
Pre-Placement Physical	No
Hearing Test	No
Medical Monitoring Post Hire	No
Protective Equipment	University, local, regional and state mandates for public and personal protection should be followed as needed.
Required Qualifications	Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field. Minimum of 5 years of experience in human resources or similar service. Demonstrated success in improving service strategies or workforce planning initiatives. Proven experience with process improvement methodologies and change management practices. Excellent analytical, organizational, and communication skills. Ability to manage multiple priorities and work collaboratively across diverse teams. Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.
Preferred Qualifications	Master’s degree in Human Resources, Organizational Development, Communication, or a related field. Experience in higher education, government, or other large complex organizations. Project Management Professional (PMP) certification or equivalent training. Proficiency in HR systems and data analytics platforms (e.g., Banner, Workday, PeopleSoft, Tableau).
Other Skills and Abilities
Work Schedule Type	Other
Work Schedule	This position is overtime exempt. Core work hours are Monday-Friday 8am – 5pm, but evenings and weekend hours are required. This position is located on-campus full-time.
Posting Date	12/22/2025
Open Until Further Notice	Yes
Closing Date
Screening to Begin	01/19/2026
Special Instructions to Applicants	It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process. Required documentation includes all of the items listed below. Attach a detailed cover letter in which you explain *how* you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application). Complete the online application form and respond to the online questions, if applicable. Mission Statement Response - EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission? Please do not upload resumes that include photos of yourself.
Application Types Accepted	Profile

Job Duties

% of Time	35
Responsibility / Duty	Process Improvement & Systems Optimization Workflow Enhancements: Identify and lead continuous improvement projects within HR services, specifically in recruitment, onboarding, and overall administrative processes. Process Mapping & Redesign: Document, assess, and redesign existing processes to increase efficiency and service delivery. Systems Collaboration: Partner with IT and HRIS teams to optimize system functionality, reporting tools, and user self-service capabilities. Operational Excellence: Drive initiatives that ensure HR processes are compliant, standardized, and user-friendly.
Essential Function Indicator	Yes

% of Time	25
Responsibility / Duty	Project Leadership & Stakeholder Engagement Project Management: Lead cross-functional HR projects from planning to implementation, ensuring timelines, deliverables, and budget adherence. Strategic Advising: Act as a strategic partner to university and HR leadership, offering guidance on change management and talent development initiatives. Communication: Organize and lead project meetings, facilitate stakeholder input, and maintain transparent communication on project progress and outcomes. Reporting & Evaluation: Regularly track project milestones and provide updates to leadership, assessing project effectiveness and areas for future improvement.
Essential Function Indicator	Yes

% of Time	20
Responsibility / Duty	Recruitment Processes: Lead initiatives to refine job posting, candidate screening, and onboarding procedures. Strategic Partnerships: Work with HR and department leaders to assess hiring needs and develop targeted recruitment plans to attract diverse and high-quality talent. Data Analysis: Monitor hiring metrics (e.g., time-to-fill, source effectiveness, candidate experience) and implement data-driven improvements. Employer Branding: Collaborate with marketing and communications to boost the visibility and attractiveness of job opportunities.
Essential Function Indicator	Yes

% of Time	20
Responsibility / Duty	Workforce Planning and Organizational Design Trend Analysis: Support long-term workforce planning by analyzing turnover, retirement trends, and labor market dynamics. Staffing Alignment: Coordinate workforce analyses to ensure that staffing levels and organizational design align with budget constraints and strategic objectives. Decision Support Tools: Develop and implement frameworks to assist departments in making data-informed staffing decisions and managing talent pipelines. Change Facilitation: Engage with leadership on organizational design discussions and related change initiatives.
Essential Function Indicator	Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have at least a bachelor's degree in a related field?
- Yes
- No
* Do you have at least five (5) years of experience in human resources or similar service?
- Yes
- No
* Have you improved service strategies or workforce planning initiatives with success?
- Yes
- No
* This position requires proven experience with process improvement methodologies and change management practices. Do you meet this requirement?
- Yes
- No
* Do you meet the following required qualifications? (1) Excellent analytical, organizational, and communication skills. (2) Ability to manage multiple priorities and work collaboratively across diverse teams.
- (1) and (2)
- (1) Only
- (2) Only
- Neither

Applicant Documents

Required Documents

Cover Letter
Curriculum Vitae
Mission Statement Response

Optional Documents

DD214 Form

Human Resources

314 Showalter Hall
Cheney, WA 99004

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EWU expands opportunities for personal transformation through excellence in learning.

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Original Job Description