Edtech.com's Summary

EducationDynamics is hiring a Director of Enrollment and Student Support. This leadership role directs enrollment managers and coaches to drive high performance in student enrollment services, collaborates with multiple departments to launch and optimize partner accounts, and promotes a data-driven environment focused on operational excellence and strong partner relationships.

Highlights

Lead performance strategy for new and continuing enrollment across partner accounts.
Oversee a team of enrollment managers and coaches, fostering accountability and continuous improvement.
Collaborate with marketing, operations, and client services to launch and optimize partner workflows.
Monitor account performance and implement actions to meet or exceed partner expectations.
Manage complex, multi-timezone schedules to ensure consistent student and partner support.
Build trust-based partner relationships with strategic communication and feedback.
Require 5+ years of enrollment leadership experience, including director level roles.
Bachelor's degree required; master's degree preferred.
Strong skills in data-driven performance management, communication, and emotional intelligence.
Benefits include medical, dental, vision coverage, 401K, PTO, remote work options, and tuition reimbursement.

Director of Enrollment and Student Support Full Description

Director of Enrollment and Student Support
Fully Remote • Remote Worker

Description

Job Title: Director of Enrollment and Student Support

Department: Enrollment Management Services

Location: Remote

Reports to: Vice President, Enrollment Management

Who You Are

The Director of Enrollment & Student Support is a key leadership role responsible for driving high performance outcomes across a portfolio of institutional partners. This leader oversees a team of enrollment managers and coaches, ensuring excellence in both new and continuing student enrollment services. Working closely with marketing, operations, and client services, the Director plays a critical role in launching new partner accounts, optimizing existing workflows, and driving a strong performance culture. This role will report directly to the Vice President of Enrollment Management Services.

Success in this role requires exceptional operational oversight, a data driven mindset, and the ability to motivate and develop teams. The Director must demonstrate high emotional intelligence, communicate effectively with diverse stakeholders, including partners, and consistently model leadership behaviors that set the standard for the broader organization.

Here are the abilities that we seek out:

Lead performance strategy for new and continuing enrollment across assigned partner accounts.
Provide insight and direction during new partner launches, collaborating with cross functional teams to build and refine operational plans to launch new accounts.
Manage and develop enrollment managers and coaches, fostering a culture of accountability, engagement, and continuous improvement.
Monitor and evaluate account performance, identifying trends, risks, and opportunities, and driving timely action to achieve or exceed partner expectations.
Ensure optimal schedule coverage across time zones, maintaining consistent student and partner support.
Build strong, trust-based partner relationships, delivering strategic recommendations and feedback that reinforce credibility and drive results.
Proactively communicate and collaborate with senior leadership, providing regular updates on performance, challenges, escalations, and resource needs.
Identify opportunities and implement process improvements that enhance efficiency, quality, and the student experience.

Who We Are

EducationDynamics

EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services.

RW Jones Agency

The RW Jones Agency is a strategic communications and marketing firm focused exclusively on serving higher education. We provide our partners with the research, strategy and action they need to identify audiences, gauge perceptions, strengthen reputations and articulate the points of distinction that set them apart. As trusted collaborators for over 30 years, our dedicated team has served hundreds of organizations nationwide — from R1 flagship and regional public institutions to mid-sized private universities, small liberal arts colleges, education nonprofits and associations. We engage to help lead critical conversations, tackle issues of impact, identify and amplify brands and make the connections that count.

Requirements

What You Offer

Education:

Bachelor’s degree required; Master’s degree preferred.

Experience:

5+ years of experience leading enrollment or admissions operations, including Director level experience and with demonstrated success in both new and continuing student enrollment.
Proven expertise in the enrollment management funnel and experience managing performance in a data driven environment.
Strong emotional intelligence with the ability to influence, coach, and inspire individuals at all levels.
Demonstrated experience managing complex, multi-timezone schedules, and operational workflows.
Exceptional communication skills, especially in communicating with colleagues and partners thoughtfully, accurately, and strategically, preserving trust and reinforcing organizational credibility.
Preferred Qualifications:
Director level leadership experience within enrollment growth focused organizations, regionally accredited for-profit institutions, or progressive nonprofit education systems.
Experience supporting multiple partner accounts or working within matrixed environments.
A track record of successfully launching new programs, optimizing processes, and navigating evolving organizational priorities.

What We Offer

Our Core Values:

Working Together
We value the people we work with and genuinely enjoy the work we do together.

Working with Standards
We hold ourselves to high standards.

Driving Great Outcomes
We focus on achieving results and making a real impact.

Our Commitment to Advancement

At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves.

Other advantages to working at EDDY include:

Medical, dental and vision coverage
401K Plan
Remote work or flexible schedules
Paid Time Off (PTO)
Training and growth opportunities

Physical Factors

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

Original Job Description