Dave & Buster's Inc.
Director, Training
LMS
Edtech.com's Summary
Dave & Buster's is hiring a Director, Training to lead the strategy, design, and execution of enterprise learning and leadership development programs. The role involves overseeing training initiatives to enhance operational excellence, leadership capability, and guest experience by aligning training solutions with business goals and ensuring effective execution across the organization.
Highlights
- Lead and align training strategy to business goals, focusing on guest experience, leadership development, and operational excellence.
- Manage and develop a team responsible for instructional design, LMS, and field training execution.
- Set standards for content that is operationally relevant, engaging, and aligned with adult learning principles.
- Oversee learning technology, including LMS deployment, tracking, and innovation in delivery methods.
- Collaborate with field teams to ensure practical training application and reinforce hospitality behaviors.
- Manage training project lifecycles with clear timelines, priorities, and stakeholder alignment.
- Define and track training success metrics such as guest satisfaction, team engagement, retention, sales, and operational performance.
- Require 10+ years in Learning & Development or related fields with 5+ years in leadership, preferably in hospitality or multi-unit environments.
- Proficient in instructional design, operational execution in guest-facing environments, and LMS platforms.
- Salary range between $127,800 and $170,000 with benefits including PTO, medical, 401k matching, discounts, and more.
Director, Training Full Description
Director, Training
Coppell, TX (Corporate)
Full time
Job Description:
The Director, Training leads the strategy, design, and execution of enterprise learning, leadership development, and talent systems that drive operational excellence, leadership capability, and a best-in-class guest experience. This role oversees field training, organizational development, and learning & development to ensure all programs are strategically aligned, effectively designed, and consistently executed across the organization.
As the connection between Support Center strategy and in-store execution, this leader ensures every training solution not only builds capability but also reinforces a culture where team members deliver memorable, high-energy, and guest-first experiences.
Key Responsibilities
1. Training Strategy & Business Alignment
- Define and lead the overall training strategy aligned to business goals, operational priorities, and brand standards
- Establish a clear vision for how training drives Guest experience and hospitality behaviors, leadership capability and bench strength, and operational excellence and consistency
- Partner with senior leaders to identify capability gaps and prioritize high-impact learning initiatives
- Ensure training supports key business drivers (guest experience, sales, retention, compliance, leadership development)
- Establish a clear roadmap for leadership development, onboarding, and operational training
2. Team Leadership & Functional Alignment
- Lead, coach, and develop a high-performing team including instructional design, LMS and learning technology, and field training execution.
- Create clear roles, accountability, and ways of working across the team
- Ensure strong alignment between content design, system deployment, and field execution
- Influence leaders across the business to take ownership of training and development within their teams
3. Instructional Design & Content Strategy
- Set standards for instructional design, ensuring content is:
- Operationally relevant (FOH/BOH application)
- Engaging and scalable
- Aligned with adult learning principles and rooted in guest-centric behaviors
- Lead development of training for new initiatives & systems
- Ensure existing training materials are up-to-date, accurate, and relevant
- Ensure consistency across brands while allowing for operational flexibility
4. Learning Technology & LMS Strategy
- Ensure effective deployment, tracking, and reporting of all training programs
- Leverage LMS data to measure adoption, completion, and effectiveness
- Partner with LMS SME to continuously improve user experience and functionality
- Drive innovation in how learning is delivered (microlearning, mobile-first, in-the-moment tools)
5. Field Training Integration & Execution
- Ensure training translates effectively from design to real-world execution in the field
- Partner with Field Training Manager to:
- Validate that hospitality standards are being demonstrated—not just understood
- Reinforce training during key moments (menu launches, peak seasons, new initiatives)
- Coach leaders on how to model and reinforce hospitality behaviors with their teams
- Establish feedback loops from field to continuously improve training
6. Training Project Lifecycle Management
- Establish enterprise processes for training intake, prioritization, and execution
- Ensure all initiatives are delivered with clear timelines and accountability, strong stakeholder alignment, and operational readiness
- Balance competing priorities to focus on highest-impact initiatives
7. Measurement, Insights & Continuous Improvement (Owns)
- Define and track key training success metrics:
- Guest experience (OSAT, feedback trends)
- Team member engagement and retention
- Operational performance and sales
- Use data and insights to continuously refine training strategy and improve effectiveness
Qualifications
- 10+ years of experience in Learning & Development, Training, Operations, or related field
- 5+ years of leadership experience managing multi-functional training teams
- Experience in hospitality, restaurant, retail, or multi-unit environments strongly preferred
- Proven ability to build and execute enterprise-level learning strategies
- Strong understanding of:
- Instructional design and adult learning
- Operational execution in guest-facing environments
- Learning technologies and LMS platforms
- Demonstrated ability to influence senior leaders and drive cross-functional alignment
- Strong business acumen and ability to connect training to measurable outcomes
- Strong project management and prioritization skills
WHAT’S IN IT FOR ME?:
Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
- Exclusive discounts on food and games at D&B & Main Event
- Paid Time Off (PTO) that increases with tenure
- 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year
- Medical, dental, vision and voluntary benefits
- Part Time/Full Time benefits available
- Sub Benefits:
- Livongo and Telehealth benefits
- 401k with company match following 6 months of employment
- Buster’s Legacy Fund (Supports Team Members during difficult Times)
- Employee Assistance Program (EAP) Offerings
- Work out facility on-site
- Employee Power Card | Free Video Games
We work hard, play hard and have FUN!
Salary Range:127800
-170000
We are an equal opportunity employer and participate in E-Verify in states where required.
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