Edtech.com's Summary

Arizona State University is hiring a Director, Undergraduate Services. The role provides strategic and operational leadership for undergraduate advising and student success coaching within the Office of Academic and Career Success. The Director will design scalable models to enhance student persistence, accelerate degree completion, and prepare future educators while aligning diverse stakeholders and fostering collaboration across multiple teams.

Highlights

Direct and manage undergraduate advising and coaching operations to ensure holistic student support.
Establish performance standards, role clarity, and align workloads.
Lead, develop, and evaluate academic advisors, success coaches, and support staff, fostering accountability and continuous improvement.
Collaborate with faculty leadership, graduate services, career, and placement teams to align strategies and maintain continuity across the student journey.
Drive innovation by leveraging analytics, technology, and proactive intervention strategies.
Use predictive analytics, dashboards, or early-alert systems to inform support initiatives.
Require a Bachelor's degree with five years of relevant experience including two years managerial experience; Master’s degree and extensive leadership experience in advising or student success preferred.
Experience in organizational design, workflow alignment, and scalable staffing models is essential.
Salary range between $78,000 and $90,000 annually, depending on experience.
The position is within ASU’s Mary Lou Fulton College for Teaching and Learning Innovation, preparing over 8,000 educators annually and committed to inclusive excellence.

Director, Undergraduate Services Full Description

Job Profile:Administrative Operations Manager 2

Job Family:Administrative Operations

Time Type:Full time

Max Pay - Depends on experience:$90,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $78,000 - $90,000 per year; DOE

Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) seeks a strategic, forward-thinking leader to serve as Director of Undergraduate Services within the Office of Academic and Career Success. Reporting to the Executive Director of Academic and Career Success, this role provides strategic and operational leadership for undergraduate advising and student success coaching. This is an opportunity to build and lead a student support system that directly shapes the future educator workforce.

The Office of Academic and Career Success operates through a systems of care approach in which student success is shared across advising, coaching, career, and placement teams rather than housed within a single function. Collaboration is intentional, data informs proactive action, and early intervention is standard practice. Leaders are expected to align distinct roles around measurable outcomes, create structure that enables agility, and make principled tradeoffs with transparency. This role demands both strategic clarity and operational follow-through.

The Director will design and execute flexible, scalable models that strengthen persistence, accelerate degree completion, and prepare future educators to enter the profession ready to lead and adapt. Success in this role requires the ability to translate vision into structure, align diverse stakeholders around shared outcomes, and build systems that perform under real-world conditions. Grounded in Principled Innovation and the ASU Charter — measured by whom we include and how they succeed — the Director will help position MLFC at the forefront of adaptive, workforce-connected student support in higher education.

Essential Duties:

Operational Leadership:

Direct undergraduate advising and coaching operations to ensure consistent, high-quality, and holistic student support.
Establish performance standards, role clarity, and workload alignment.
Monitor progression and professional readiness indicators and adjust strategy to improve outcomes.
Ensure compliance while maintaining a strong student-centered focus.

Team & Culture:

Lead, develop, and evaluate academic advisors, success coaches, and support staff.
Build a culture of accountability, professionalism, and continuous improvement.
Set and uphold clear behavioral and performance expectations.

Cross-Functional Partnership:

Align strategy with faculty leadership, graduate services, career and professional experiences, and placement teams.
Develop processes that provide clarity and continuity across the student journey.
Represent undergraduate student success priorities in college-level planning and decision-making.

Innovation & Improvement:

Advance thoughtful innovation in student engagement and intervention strategies.
Leverage analytics and technology to strengthen proactive support and outreach.
Balance experimentation with disciplined implementation and assessment.

Desired Qualifications:

Master's degree in higher education, education leadership, counseling, student affairs, or related field.
Five (5) years of progressive leadership experience in advising, student success, or related areas.
Experience supervising professional staff.
Demonstrated experience designing, redesigning, or scaling student success or advising models.
Experience leading change within complex, multi-unit, or matrixed environments.
Proven ability to break down silos and build strong cross-functional collaboration.
Experience developing high-performing teams grounded in accountability and shared ownership.
Strong organizational design skills, including workflow alignment, role clarity, and scalable staffing models.
Experience using predictive analytics, dashboards, or early-alert systems to inform proactive intervention strategies.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
Frequently required to stand for varying lengths of time and walk moderate distances to perform work.
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
Evidence of effective communication.

Department Statement:

ASU's Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU's charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$19501.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description