EdPlus Success Coach Lead

Job Profile:

Student Support Services Manager 2

Job Family:

Student Support Services

Time Type:

Full time

Max Pay - Depends on experience:

$76,700.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

Do you excel at leading teams in a customer service/support environment? Do you have experience in coaching others in a high-performing academic setting? If so, continue reading below for this Success Coach Lead opportunity!

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a dynamic EdPlus Success Coach Lead to join our high-performing Success Coaching Center (SCC) in transforming student support. Every day you'll make a difference in the lives of others by empowering a team of coaches to reach their full potential through quality coaching, goal setting and focus on student success. You will be a key contributor in the implementation of wide-ranging initiatives to increase student retention and graduation rates.

You will create and direct administrative processes, procedures, and practices to ensure proactive, consistent communication with students and colleagues. You will also collaborate with university staff in academic units, academic advising, colleges, enrollment services units and others across the university. You are expected to have a full commitment to the success of the SCC and high standards of achievement.

Essential Duties:

• Cultivates an environment that empowers staff to be proactive as they deliver attentive customer service and build supportive relationships vital to student success.

• Builds rapport and relationships with individuals and groups utilizing an outgoing, poised, and persuasive communication style.

• Uses a leadership style that is firm and goal oriented to motivate, train, and engage others in an enthusiastic way.

• Learns quickly and thoroughly while continually recognizing and adapting to changing conditions and competing priorities.

• Addresses all aspects of staffing and professional development in a highly consistent manner.

• Collaborates with key stakeholders to provide a comprehensive service approach, address opportunities to improve services for the student experience and to bolster student success.

• Establishes goals, executes progression plans, effectively delegates, and resolves general issues and concerns of students.

• Monitors production and quality of student/coach interactions, evaluating opportunities to benchmark, enhance and improve the student experience.

• Oversees and resolves product or service problems by clarifying the complaint, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure satisfactory resolution.

• Provides direction to staff, including assignments, activities, and schedules to ensure the delivery of excellent service required to meet/exceed departmental goals.

• Handles highly sensitive and/or complex issues with students and/or parents.

• Coordinates and assumes other duties or projects as assigned or directed.

Desired Qualifications:

• Evidence of a bachelor's degree or higher in a related field.

• Experience with the EdPlus Success Coaching Center's policies and procedures.

• Evidence of supervisory/leadership experience in a customer service/support environment.

• Demonstrated experience in career counseling, academic advising, teaching or related types of coaching and counseling.

• Evidence of excellent verbal and written communication and presentation skills.

• Demonstrated ability to develop, facilitate and maintain strong, collaborative relationships with diverse populations.

• Demonstrated ability to perform effectively in a fast-paced environment subject to quickly changing priorities.

• Evidence of strong problem-solving skills and attention to detail.

• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following questions in your cover letter:

• Describe your leadership experience within the Success Coaching Center.

• Describe your experience developing and maintaining strong relationships with diverse populations.

Salary & Benefits:

$61,400 - $76,700 - per year; DOE

Target salary: $70,000

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

EdPlus at ASU

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20038.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.