Manager, Student Services

•  The chance to impact the lives of hundreds of students each year.
•  A supportive and collaborative office culture. Our office norms are based on positive team culture, pro-active student outreach, empowered outcomes, growth mindsets and intentional communication.
•  14.2% employer retirement contribution in addition to employee contributions (automatically enrolled and 100% vested after 4 years of service)
•  Paid parental leave (in addition to FMLA)
•  11 paid holidays per year plus vacation accruals each month
•  Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system
•  Tuition reduction for employees and family members
•  Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available
•  Free public transportation pass (see here for more information)

• Teach and facilitate a career development course for undergraduate business students
• Coach first- and second-year business students on career exploration, major alignment, and early career readiness
• Proactively manage a portfolio of students and track progress toward career readiness outcomes
• Design and deliver workshops, assignments, and learning activities focused on career and professional development
• Apply instructional design best practices to develop and update course content
• Use Canvas to manage course materials, assignments, and student engagement (preferred)
• Collaborate with Business School faculty, employers, and campus partners to connect students with opportunities
• Coordinate activities between students, employers, and University departments
• Ensure coaching and instruction align with employment laws, ethical standards, and NACE best practices
• Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description.
• Other duties as assigned.

• Masters degree 
•  3+ years of professional experience in career coaching, teaching, student success, or a related field
• Experience working with undergraduate students, particularly first- or second-year populations
• Strong classroom facilitation and student coaching skills
• Experience with instructional design and course development
• Comfort using Canvas or other learning management systems
• Strong customer service orientation, professionalism, and ability to support students from diverse backgrounds
• Ability to navigate complex, high-impact student decision-making with care and sound judgment
• Ability to resolve complex issues individually and through teamwork  
• Curious and flexible with an excellent work ethic
•  Knowledge and exposure to CRMs like Salesforce, comfortable with technology and quick to learn new tools.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.