Enrollment Support Specialist I

Edtech.com's Summary

The University of Texas at Dallas is hiring an Enrollment Support Specialist I. This role acts as the primary contact for prospective and current students, providing information and counseling related to admissions, registration, financial aid, and resolving inquiries through various communication channels.

Highlights

Serve as front-facing representative for Admissions, Registrar, and Financial Aid offices.

Provide information, counseling, and decision-making on student inquiries including fees, course registration, grade changes, residency, and financial aid.

Use systems such as OnBase, PeopleSoft Campus Solutions, and Salesforce to research and resolve questions.

Process documents, mail, and maintain informational materials like brochures.

Respond to customer complaints in accordance with university policies.

Bachelor's degree or Associate's degree with two+ years of higher education customer service experience required.

Salary up to $38,000 per year, commensurate with experience.

Hybrid work schedule available after training, requiring proximity to Dallas/Fort Worth Metroplex.

Comprehensive benefits including fully paid medical insurance for full-time employees and employee tuition assistance.

Must maintain security and integrity of critical infrastructure if applicable per Texas law.

Enrollment Support Specialist I Full Description

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Posting Details

Posting Number	S06855P
Position Title	Enrollment Support Specialist I
Functional Title
Department	Admissions
Salary Range	Up to $38,000, commensurate with experience
Pay Basis	Monthly
Position Status	Regular full-time
Location	Richardson
Position End Date (if temporary)
Posting Open Date	02/05/2026
Posting Close Date
Open Until Filled	Yes
Desired Start Date	03/02/2026
Job Summary	Are you looking for a rewarding opportunity in higher education that provides work-life balance with a hybrid work schedule and a comprehensive benefits package including employee tuition assistance? The Office of Admissions is looking for a customer-service oriented individual to fill our Enrollment Support Specialist I position. Apply now to join our team! The Enrollment Support Specialist I serves as a front-facing, first point of contact representing the Offices of Admissions, Registrar, and Financial Aid for prospective and current students and applicants for admission to UT Dallas academic programs, providing information and counseling and making decisions in response to their inquiries and/or concerns.
Minimum Education and Experience	Bachelor’s degree from an accredited institution OR an Associate’s degree and two or more years of work experience in higher education customer service OR an equivalent combination of education and experience.
Preferred Education and Experience
Other Qualifications	To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities	Interact with prospective and current students by e-mail, phone, or in person to provide information and counseling and to address questions and concerns by: processing fees; waiving required fees and documents; making grade changes; assisting with course registration, changes, and withdrawals; advising of residency requirements; evaluating financial aid packets; advising of missing information and documents; and answering other related inquiries. Respond to customer complaints or address discrepancies by e-mail, phone, or in person in accordance with University policies and department guidelines. Utilize various systems and platforms, including OnBase, PeopleSoft Campus Solutions, and Salesforce, as well as contact with various department representatives, to research and resolve customer questions and concerns, such as identifying and updating admission status, removing holds, and determining billing and financial aid status. Accept, identify, and log documents, make specific updates to systems, and forward to the appropriate locations for processing. Stay current on federal, state, and university policies and procedures, university degrees, majors, and programs, admission requirements, and tuition and fee structure to facilitate responses to student and other customer inquiries and complaints. Open, identify, separate, and deliver mail. Ensure brochures are stocked in various display areas. Attend various training functions. Attend required meetings and participate in required events which may include working outside normal business hours.
Physical Demands and Working Conditions	Requires the ability to sit frequently and stand/walk occasionally throughout the workday Requires the ability to perform frequent to constant repetitive keyboarding functions to complete work tasks May require the ability to stoop, bend, and lift up to 25 pounds occasionally
Physical Activities
Working Conditions
Additional Information	Remote Work Notice Following successful completion of an initial training period, a *hybrid* work schedule may be available, subject to business needs and departmental approval. Employee must be located within the Dallas/Fort Worth Metroplex area and have the ability to be on campus for work activities as scheduled and/or with 24-hour notice. Completion and approval of a UT Dallas Remote Work Agreement will be required, and use of personal computer, internet, and other standard equipment may be required. Remote work arrangements are subject to regular review and re-approval and may be cancelled. About UT Dallas The University of Texas at Dallas is a top public research university committed to admitting, enrolling, and graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A variety of people, ideas, backgrounds, and perspectives is crucial to achieving our vision and mission. What We Offer UT Dallas aims to attract and retain talented staff and faculty to support the University’s students and mission. We offer a comprehensive benefits package, including: Medical with prescription drug coverage (100% paid for full-time employees), dental, and, vision insurance plans Life, AD&D, and disability insurance plans Flexible Spending Accounts Paid time off and holidays Retirement plans Employee tuition assistance Professional development and training opportunities Employee wellness and employee assistance programs Employee resource groups and much more! Visit https://hr.utdallas.edu/employees/benefits/ for more information.
Special Instructions Summary
Important Message	1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the *ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator*.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume
Cover Letter/Letter of Application

Optional Documents

Other Document
Veteran Employment Preference - Form DD-214

Human Resources,
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021

972.883.2221

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Original Job Description

Toggle navigation

Enrollment Support Specialist I Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Posting Number	S06855P
Position Title	Enrollment Support Specialist I
Functional Title
Department	Admissions
Salary Range	Up to $38,000, commensurate with experience
Pay Basis	Monthly
Position Status	Regular full-time
Location	Richardson
Position End Date (if temporary)
Posting Open Date	02/05/2026
Posting Close Date
Open Until Filled	Yes
Desired Start Date	03/02/2026
Job Summary	Are you looking for a rewarding opportunity in higher education that provides work-life balance with a hybrid work schedule and a comprehensive benefits package including employee tuition assistance? The Office of Admissions is looking for a customer-service oriented individual to fill our Enrollment Support Specialist I position. Apply now to join our team! The Enrollment Support Specialist I serves as a front-facing, first point of contact representing the Offices of Admissions, Registrar, and Financial Aid for prospective and current students and applicants for admission to UT Dallas academic programs, providing information and counseling and making decisions in response to their inquiries and/or concerns.
Minimum Education and Experience	Bachelor’s degree from an accredited institution OR an Associate’s degree and two or more years of work experience in higher education customer service OR an equivalent combination of education and experience.
Preferred Education and Experience
Other Qualifications	To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities	Interact with prospective and current students by e-mail, phone, or in person to provide information and counseling and to address questions and concerns by: processing fees; waiving required fees and documents; making grade changes; assisting with course registration, changes, and withdrawals; advising of residency requirements; evaluating financial aid packets; advising of missing information and documents; and answering other related inquiries. Respond to customer complaints or address discrepancies by e-mail, phone, or in person in accordance with University policies and department guidelines. Utilize various systems and platforms, including OnBase, PeopleSoft Campus Solutions, and Salesforce, as well as contact with various department representatives, to research and resolve customer questions and concerns, such as identifying and updating admission status, removing holds, and determining billing and financial aid status. Accept, identify, and log documents, make specific updates to systems, and forward to the appropriate locations for processing. Stay current on federal, state, and university policies and procedures, university degrees, majors, and programs, admission requirements, and tuition and fee structure to facilitate responses to student and other customer inquiries and complaints. Open, identify, separate, and deliver mail. Ensure brochures are stocked in various display areas. Attend various training functions. Attend required meetings and participate in required events which may include working outside normal business hours.
Physical Demands and Working Conditions	Requires the ability to sit frequently and stand/walk occasionally throughout the workday Requires the ability to perform frequent to constant repetitive keyboarding functions to complete work tasks May require the ability to stoop, bend, and lift up to 25 pounds occasionally
Physical Activities
Working Conditions
Additional Information	Remote Work Notice Following successful completion of an initial training period, a *hybrid* work schedule may be available, subject to business needs and departmental approval. Employee must be located within the Dallas/Fort Worth Metroplex area and have the ability to be on campus for work activities as scheduled and/or with 24-hour notice. Completion and approval of a UT Dallas Remote Work Agreement will be required, and use of personal computer, internet, and other standard equipment may be required. Remote work arrangements are subject to regular review and re-approval and may be cancelled. About UT Dallas The University of Texas at Dallas is a top public research university committed to admitting, enrolling, and graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A variety of people, ideas, backgrounds, and perspectives is crucial to achieving our vision and mission. What We Offer UT Dallas aims to attract and retain talented staff and faculty to support the University’s students and mission. We offer a comprehensive benefits package, including: Medical with prescription drug coverage (100% paid for full-time employees), dental, and, vision insurance plans Life, AD&D, and disability insurance plans Flexible Spending Accounts Paid time off and holidays Retirement plans Employee tuition assistance Professional development and training opportunities Employee wellness and employee assistance programs Employee resource groups and much more! Visit https://hr.utdallas.edu/employees/benefits/ for more information.
Special Instructions Summary
Important Message	1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the *ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator*.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume
Cover Letter/Letter of Application

Optional Documents

Other Document
Veteran Employment Preference - Form DD-214

Human Resources,
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021

972.883.2221

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Enrollment Support Specialist I

Edtech.com's Summary

Enrollment Support Specialist I Full Description

Director of Communications for Undergraduate Admissions

Senior Enrollment Manager

Enrollment Coordinator

Admissions Coordinator

Academic Program Specialist I - Admissions