Executive Director of Operations

Executive Director of Operations

Bookmark this Position Posting Print Preview | Apply for this Job

 Posting Details 

Job #  | 042434
Department Code  | 11001-4406
Department  | SU Global
Job Title  | Executive Director of Operations
Location  | Syracuse, NY
Campus  | Syracuse, NY
Commitment to On-Campus Experience  | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range  | $156,900 - $175,000
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S7
FLSA Status  | Exempt
Hours  | Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type  | Full-time
Unionized Position Code  | Not Applicable
Job Description  | The Executive Director of Operations for Syracuse University Global works with the Senior Vice President and leadership team to ensure operational efficiency, sustainability, and scalability across all SU Global functions. This role requires a strategic, collaborative, service-oriented leader with strong multitasking abilities in a fast-paced, growth-oriented environment. The individual must maintain functional knowledge of Syracuse University’s online ecosystem and excel at building relationships with SU Global departments and key university stakeholders. Collaborating across the unit and with university and external stakeholders, the Executive Director ensures efficient operations aligned with the mission and strategic priorities. As a member of SU Global’s executive leadership team, the Executive Director contributes to strategic direction and supports other leaders in their priorities. The Executive Director serves as the primary interface with University business and academic offices for SU Global operations, supervises operational team members, and stays apprised of financial, operational, and relevant trends to enhance effectiveness and achieve strategic goals. This position will require availability beyond standard working hours.

Education and Experience  | Master’s degree in higher education or related field required. Ten (10) plus years of progressive leadership experience including supervising staff and managing operational processes and projects required.

Skills and Knowledge  | Substantive knowledge of higher education ecosystem and best practices in online programming required.
Responsibilities  | Oversee and manage daily team operations, developing and implementing policies to enhance efficiency and support SU Global’ s mission, goals, and strategic priorities. Communicate and coordinate with organizational leaders to understand needs and ensure timely delivery of support and services. Oversee administrative functions, including administrative support, supplies management, and all unit policies, procedures, and practices. Oversee the unit’s budget and administration personnel, project managers, and business data reporting and analytics. Ensure the provision of unit-wide planning, support, project timelines, budgets, and deliverables, and identifies and mitigates risks.’ Responsible for staff development efforts and the performance management processes across the unit. Maintain familiarization with general operations and functions within each SU Global department to champion unit goals and strategic priorities. Create cross functional integration within SU Global and with key university partners and collaborators. Drive innovation, change, data-driven decision-making, and growth mindset across the unit. Represent SU Global goals and services to university stakeholders. Demonstrate and lead with subject matter expertise in online programming, higher education, and the university ecosystem. Advise the Senior Vice President for SU Global on strategic priorities and operational needs and efficiencies of the unit. Serve as a resource for all staff within the unit and across the university as it relates to online scalability and success. Serve as SU Global’s primary strategic HR liaison and point of contact with the Sr. HR Business Partner and university HR leadership. Provide executive oversight of unit-wide personnel strategy, including organizational design, staffing plans, succession planning, and workforce development aligned with SU Global’ s strategic priorities. Partner with the Director of Administration & Budget, who administers day-to-day HR operations, including recruitment coordination, performance review processes, offer letters, policy compliance, and payroll administration.

Physical Requirements  | Not Applicable
Tools/Equipment  | Not Applicable
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/111779
Job Posting Date  | 12/01/2025
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

Applicant Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

621 Skytop Road | Suite 1001 | Syracuse, NY 13244 – 5300 | 315.443.4042
© 2017 - Syracuse University, All Rights Reserved. | Accessibility | Privacy | Accreditation | syr.edu