HR Service Center Specialist

🇺🇸 Raleigh, NC 🕑 Full-Time 💰 $47K - $49K 💻 Human Resources 🗓️ July 1st, 2026

Edtech.com's Summary

NC State University is hiring an HR Service Center Specialist. This role involves providing comprehensive HR support by delivering customer service through multiple channels, assisting employees, faculty, and external customers with HR-related inquiries, and managing tasks such as processing I-9 forms and conducting background checks.

Highlights

Deliver customer service via phone, email, in-person, and HRNow (ServiceNow).
Respond to HR questions for employees, faculty, managers; escalate issues as needed.
Assist job applicants with hiring process basics including password resets and recruitment queries.
Process I-9 forms, conduct background checks, and verify education credentials.
Use HR information systems and case management platforms like ServiceNow to manage inquiries.
Provide communications such as separation letters and participate in special projects.
Bachelor’s degree or equivalent combination of training and experience required.
Preferred experience includes HR customer service, higher education environment, and knowledge of HR processes like onboarding and recruitment support.
Salary range is $47,000 - $49,000, with a classification salary band from $34,320 to $70,983.
Position is open to current NC State employees only, in the UHR Service Center department.