Rutgers University
HR/Payroll Shared Services Specialist
🇺🇸 New Brunswick, NJ
🕑 Full-Time
💰 $54K - $83K
💻 Human Resources
🗓️ July 18th, 2025
Edtech.com's Summary
- Manages intake and resolution of HR/Payroll inquiries leveraging a case management system.
- Transfers or escalates cases to appropriate OneSource or Rutgers University entities as needed.
- Tracks cases to identify root causes and documents resolutions in the system.
- Uses knowledge base resources to provide consistent customer service.
- Provides feedback for process improvements and identifies trends to enhance operational efficiencies.
- Ensures compliance with procedural and legislative requirements in service delivery.
- Supports the OneSource Faculty and Staff Service Center operations team.
- Requires a Bachelor’s degree in human resources management, business, or related field, or equivalent experience.
- Demands excellent communication, customer service skills, and ability to handle challenging situations.
- Preferred skills include bilingual English/Spanish, experience with case management or ticketing software, and problem-solving across HR and Payroll topics.
- Salary range from $54,027 to $82,739 annually with comprehensive benefits including medical, dental, retirement, and educational perks.
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