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Skyward

Information Architect

🇺🇸 Hybrid - Stevens Point, WI

🕑 Full-Time

💰 $61K - $67K

💻 Other

🗓️ September 5th, 2025

CRM K-12

Edtech.com's Summary

Skyward is hiring an Information Architect to lead the strategy, structure, and delivery of training and support content. The role involves designing content architecture with DITA and XML, managing publishing scenarios, collaborating with cross-functional teams, analyzing content structures, and providing training on structured authoring tools.

Highlights
  • Design and maintain content architecture using DITA and XML.
  • Develop and manage publishing scenarios based on user behavior and feedback.
  • Collaborate with cross-functional teams to align content with user needs and business goals.
  • Analyze and troubleshoot content structures and user experience issues.
  • Provide training on structured authoring tools and content delivery methods.
  • Required skills: DITA, XML, content modeling, structured authoring, cCMS, Dreamweaver, Notepad++, Office 365.
  • Qualifications: Two- or four-year degree or equivalent experience in related field.
  • Employment type: Full-time, hourly non-exempt position.
  • Starting salary range: $61,055.80 - $67,161.38, commensurate with experience.
  • Department: eLearning, supporting K-12 education software solutions.

Information Architect Full Description

Company Description
If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward, where we build software solutions for K-12 schools. Just imagine getting to help students, teachers, and school administrators succeed every day — you can't say that about every job! 

We take great pride in our work, but also in our work environment: teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun. When you join our team there is only one way your career will go - Skyward!  

To learn more about Skyward’s careers, history, products, and customers, go to www.skyward.com.  
Thank you for your interest! 

Job Description
Job Title: Information Architect 
Location: Stevens Point, WI - Corporate Office  
*May include remote opportunities in the following states: AZ, FL, IL, IN, KS, MI, MN, TN, TX, UT, WA, WI. No relocation assistance is provided.  

Starting Salary: $61,055.80 - $67,161.38 (Salary commensurate with experience) 
Are you passionate about creating intuitive, user-centered content experiences? Skyward is seeking a detail-oriented and innovative

Information Architect to lead the strategy, structure, and delivery of our training and support content. In this role, you’ll shape how users interact with our Help Center, Professional Development Center, and Skyward Community platforms—ensuring clarity, consistency, and usability across all touchpoints.

What you’ll do:
  • Design and maintain content architecture using DITA and XML.
  • Develop and manage publishing scenarios and content strategies based on user behavior and feedback.
  • Collaborate with cross-functional teams to ensure content aligns with user needs and business goals.
  • Analyze and troubleshoot content structures, publishing errors, and user experience issues.
  • Provide training and support to team members on structured authoring and content tools.
  • Continuously refine content delivery methods using usability testing and CRM insights.

What you need:
  • A two- or four-year degree or equivalent experience in a related field.
  • Strong knowledge of DITA, XML, content modeling, and structured authoring.
  • Familiarity with tools like cCMS, Dreamweaver, Notepad++, and Office 365.
  • Excellent communication, analytical, and organizational skills.
  • A collaborative mindset and a passion for improving user experiences.

At Skyward, we believe in building something better—together. You’ll be part of a team that values creativity, continuous learning, and meaningful collaboration. With opportunities for professional growth through our “Pro Levels” advancement program, you’ll have the support to grow your skills and career.

Click the link below to read the full job description:

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skyward, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants have rights under Federal Employment Laws. Click the title to view details about the law.

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