Information Technology Specialists

Edtech.com's Summary

University of Utah is hiring an Information Technology Specialist. The role involves ensuring reliable technology services, troubleshooting software, hardware, and network issues, and providing exceptional customer service to staff, faculty, and students. The specialist will also install, configure, and maintain IT systems while collaborating with team members and upholding security standards.

Highlights

Maintain and support computer hardware, software, networking, and telecommunication systems.
Troubleshoot and resolve issues with laptops, desktops, tablets, phones, and AV equipment.
Install, configure, and manage devices and software, including endpoint management via MDM solutions.
Manage user access, asset inventory, and documentation of IT processes.
Participate in onboarding/offboarding and IT projects to enhance technological efficiency.
Required skills include knowledge of Windows, macOS, iOS, scripting (PowerShell, Batch, Bash, Zsh), and networking concepts.
Preferred familiarity with enterprise systems, Azure, Active Directory, and IT ticketing systems.
Compensation is between $50,000 and $55,000 annually.
Minimum qualifications include an Associate’s degree in IT or related field or equivalent experience, with 0-2 years of related experience.
Strong communication skills and customer service orientation are essential.

Information Technology Specialists Full Description

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Announcement

Details

Open Date	12/22/2025
Requisition Number	PRN43934B
Job Title	Information Technology Specialists
Working Title	IT Specialist
Career Progression Track	P00
Track Level	P1 - Entry Level Pro
FLSA Code	Computer Employee
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F 8AM – 5PM
VP Area	Academic Affairs
Department	00019 - Undergraduate Studies
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$50,000-$55,000
Close Date	01/03/2026
Priority Review Date (Note - Posting may close at any time)	01/15/2026
Job Summary	The Undergraduate Studies IT Team is looking for a motivated and capable IT Specialist. This role is responsible for ensuring reliable technology services, troubleshooting technical issues, and delivering exceptional customer service to staff, faculty, and students. The ideal candidate is self-motivated, adaptable, and able to work independently as well as collaboratively within a team environment. Learn more about the great benefits of working for University of Utah: benefits.utah.edu
Responsibilities	Information Technology Specialist, I Perform duties across multiple areas of information technology, such as computer hardware, server software, networking, telecommunications, computer support, database analysis, data security, and other areas of the overall IT platform/infrastructure. Responsible for the stability, integrity, and operation of all systems by monitoring, maintaining, supporting, and optimizing all network software, hardware, and operating systems. Report system downtime and performance issues. Conduct analysis, including planning, designing, and evaluating a variety of information technology tools. Respond to user requests for system needs and upgrades. Manage security solutions, including firewalls, antivirus, and intrusion protection systems. Perform scheduled network tasks, update antivirus definition files, monitor network servers, and provide internet and intranet user support. Participate in IT projects to drive technological efficiencies. Requires basic skill set and proficiency. Conducts work assignments as directed. Closely supervised with little latitude for independent judgment. Diagnose and resolve software, hardware, and network connectivity issues for laptops, desktops, tablets, phones, etc. in a timely and professional manner. Install, configure, and maintain computers, peripherals, software applications, and manage endpoints through MDM solutions to ensure secure and efficient device operations. Support AV equipment used in classrooms. Participate in on boarding/off boarding processes, including device provisioning and access setup. Manage user access in supported systems. Maintain accurate inventory of IT assets. Document processes in IT knowledge base. Manage progress of work in task system. Collaborate with team members and other IT departments. Deliver excellent customer service and communicate technical information clearly to non-technical users. Provide training and guidance to users on common tools and platforms. Ensure compliance with university IT policies, security standards, and best practices.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Associate’s degree in Information Technology, Computer Science, or related field, or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Strong knowledge of Windows, macOS, iOS, operating systems, common productivity software, and networking concepts. Excellent troubleshooting skills and attention to detail. Ability to write scripts (e.g., PowerShell, Batch, Bash, Zsh). Ability to work independently and as part of a team in a fast-paced environment. Outstanding communication and interpersonal skills with a strong customer service orientation.
Preferences	Primarily on-site in an office, with occasional remote support. May require lifting and moving IT equipment (up to 40 lbs). Familiarity with enterprise systems, Azure, Active Directory, and IT ticketing systems. Applied knowledge of security best practices and data protection standards. Change to familiarity or something that denotes applied experience.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action: Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action (OEO/AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 801-581-8365 oeo@utah.edu Online reports may be submitted at *oeo.utah.edu* *For more information:* *https://www.utah.edu/nondiscrimination/* *To inquire about this posting, email:* *employment@utah.edu* *or call 801-581-2300.* The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 6 years
- 6 years or more, but less than 9 years
- 9 years or more, but less than 12 years
- 12 years or more, but less than 15 years
- 15 years or more

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Information Technology Specialists Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	12/22/2025
Requisition Number	PRN43934B
Job Title	Information Technology Specialists
Working Title	IT Specialist
Career Progression Track	P00
Track Level	P1 - Entry Level Pro
FLSA Code	Computer Employee
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F 8AM – 5PM
VP Area	Academic Affairs
Department	00019 - Undergraduate Studies
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$50,000-$55,000
Close Date	01/03/2026
Priority Review Date (Note - Posting may close at any time)	01/15/2026
Job Summary	The Undergraduate Studies IT Team is looking for a motivated and capable IT Specialist. This role is responsible for ensuring reliable technology services, troubleshooting technical issues, and delivering exceptional customer service to staff, faculty, and students. The ideal candidate is self-motivated, adaptable, and able to work independently as well as collaboratively within a team environment. Learn more about the great benefits of working for University of Utah: benefits.utah.edu
Responsibilities	Information Technology Specialist, I Perform duties across multiple areas of information technology, such as computer hardware, server software, networking, telecommunications, computer support, database analysis, data security, and other areas of the overall IT platform/infrastructure. Responsible for the stability, integrity, and operation of all systems by monitoring, maintaining, supporting, and optimizing all network software, hardware, and operating systems. Report system downtime and performance issues. Conduct analysis, including planning, designing, and evaluating a variety of information technology tools. Respond to user requests for system needs and upgrades. Manage security solutions, including firewalls, antivirus, and intrusion protection systems. Perform scheduled network tasks, update antivirus definition files, monitor network servers, and provide internet and intranet user support. Participate in IT projects to drive technological efficiencies. Requires basic skill set and proficiency. Conducts work assignments as directed. Closely supervised with little latitude for independent judgment. Diagnose and resolve software, hardware, and network connectivity issues for laptops, desktops, tablets, phones, etc. in a timely and professional manner. Install, configure, and maintain computers, peripherals, software applications, and manage endpoints through MDM solutions to ensure secure and efficient device operations. Support AV equipment used in classrooms. Participate in on boarding/off boarding processes, including device provisioning and access setup. Manage user access in supported systems. Maintain accurate inventory of IT assets. Document processes in IT knowledge base. Manage progress of work in task system. Collaborate with team members and other IT departments. Deliver excellent customer service and communicate technical information clearly to non-technical users. Provide training and guidance to users on common tools and platforms. Ensure compliance with university IT policies, security standards, and best practices.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Associate’s degree in Information Technology, Computer Science, or related field, or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Strong knowledge of Windows, macOS, iOS, operating systems, common productivity software, and networking concepts. Excellent troubleshooting skills and attention to detail. Ability to write scripts (e.g., PowerShell, Batch, Bash, Zsh). Ability to work independently and as part of a team in a fast-paced environment. Outstanding communication and interpersonal skills with a strong customer service orientation.
Preferences	Primarily on-site in an office, with occasional remote support. May require lifting and moving IT equipment (up to 40 lbs). Familiarity with enterprise systems, Azure, Active Directory, and IT ticketing systems. Applied knowledge of security best practices and data protection standards. Change to familiarity or something that denotes applied experience.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action: Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action (OEO/AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 801-581-8365 oeo@utah.edu Online reports may be submitted at *oeo.utah.edu* *For more information:* *https://www.utah.edu/nondiscrimination/* *To inquire about this posting, email:* *employment@utah.edu* *or call 801-581-2300.* The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 6 years
- 6 years or more, but less than 9 years
- 9 years or more, but less than 12 years
- 12 years or more, but less than 15 years
- 15 years or more

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Information Technology Specialists

Edtech.com's Summary

Information Technology Specialists Full Description

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