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edtech.com
OverDrive logo

OverDrive

Integration Specialist

🇺🇸 Hybrid - Cleveland, OH

🕑 Full-Time

💰 TBD

💻 Customer Support

🗓️ June 25th, 2025

Edtech.com's Summary

OverDrive is hiring an Integration Specialist to support business partners in authenticating end users and managing OverDrive's external APIs. The role involves configuring authentication methods, troubleshooting issues, and collaborating with internal teams and partners to ensure smooth authentication processes.

Highlights
  • Support business partners with authentication of end users and use of external APIs.
  • Configure new accounts with standard authentication methods.
  • Monitor support queues and troubleshoot authentication issues via email and phone.
  • Provide feedback on troubleshooting steps and business processes.
  • Use authentication tools according to business needs.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Experience with web and internet technologies; basic XML understanding preferred.
  • Bachelor’s degree or equivalent experience required; 0-3+ years related experience.
  • Strong communication skills for conveying technical procedures.
  • Customer service experience, preferably in a technical setting.

Integration Specialist Full Description

Integration Specialist
Partner Services Cleveland, Ohio

Description
This position will require you to be in the Greater Cleveland, OH Area
We are presently in a hybrid schedule, 2 days on campus and 3 days WFH

The Integration Specialist's responsibilities include providing support to business partners for the authentication of end users and use of OverDrive’s external APIs. This role sets up and resolves requests for authentication methods and troubleshoots problems that require additional support.

Responsibilities:
  • Learn about supported authentication methods.
  • Configure new accounts with requested standard authentication methods.
  • Proactively monitor support queues and troubleshoot authentication issues with internal
    teams and partners using email and phone.
  • Provide feedback on troubleshooting steps and business processes.
  • Use authentication tools as required by business processes.

Requirements:
  • Bachelor’s Degree or equivalent experience.
  • 0-3+ years of related experience.
  • Customer service experience, preferably in a technical environment.
  • Detail-oriented with strong technical aptitude.
  • Problem-solving skills.
  • Excellent computer proficiency with Microsoft Office Suite, especially Excel.
  • Ability to effectively communicate technical procedures verbally and in writing with partners and internal teams.
  • Web and Internet technology experience required.
  • Basic understanding of XML preferred.

What’s Next:
As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

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