IST Customer Support Analyst I

🇺🇸 Hybrid - Piscataway, NJ 🕑 Full-Time 💰 $39 - $56 per Hour 💻 Customer Support 🗓️ June 23rd, 2026

Edtech.com's Summary

Rutgers University is hiring an IST Customer Support Analyst I. The role manages user support at the Office of Information Technology Help Desk, providing advanced assistance for email, NetID, and other services to faculty and staff while overseeing student staff and maintaining support documentation.

Highlights

Provides tiered support for OIT services via phone, email, and in-person to university faculty, staff, and guests.
Coordinates and documents training and support materials for OIT services.
Leads and develops student staff to ensure consistent support quality.
Troubleshoots technical issues and escalates or communicates updates as required.
Offers advanced support for non-traditional NetIDs, guest accounts, and Mailman.
Requires proficiency in Microsoft Suite, Active Directory, Remote Support Software, VPN, Voice Over IP and related technologies.
Minimum qualifications: Bachelor’s Degree plus four years of IT customer support experience or equivalent combination.
Preferred experience includes university IT support environment, leadership with student staff, and knowledge of clinical applications.
Salary range from $39.04 to $55.86 per hour, dependent on qualifications and experience.
Employment is full-time with a comprehensive benefits package including medical, dental, retirement plans, and educational benefits.