Customer Service Representative

Edtech.com's Summary

The University of Texas at Arlington is hiring a Customer Service Representative for the Financial Aid department. The role involves handling administrative tasks such as answering calls, addressing student concerns, and providing guidance on various student services including Financial Aid, Admissions, Registration, and Student Accounts.

Highlights

Answer incoming calls and provide service with attention to detail.

Use tools and adhere to university policies while assisting students, parents, and campus partners.

Provide information on Financial Aid, Admissions, and Student Accounts and Registrar issues.

Document every interaction in the MyMav system according to department guidelines.

Required minimum of a high school diploma and three years of customer service experience.

Preferred qualifications include two years of administrative experience, higher education or contact center experience, bilingual proficiency in Spanish and English, and familiarity with PeopleSoft or similar student information systems.

Must be able to multitask by typing and talking simultaneously and communicate professionally via email.

Basic knowledge of Microsoft Outlook, Word, Excel, and office equipment is necessary.

Salary up to $36,200 based on qualifications and experience.

Benefits are offered, and candidates must pass a criminal background check before employment.

Customer Service Representative Full Description

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Customer Service Representative Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Posting Details

Position Information

Posting Number	S06894P
Position Title	Customer Service Representative
Department	Financial Aid
Location	Arlington
Position Status	Full-time
Work Schedule	Monday – Friday; 8:00am – 5:00pm
Salary	Salary is commensurate based on qualifications and relevant experience up to $36,200
Pay Basis	Bi-weekly
Job Summary	The Customer Service Representative provides exceptional experience performing a variety of administrative tasks; including but not limited to answering phones, addressing student concerns, providing guidance and assistance on a wide range of issues including but not limited to Financial Aid, Admissions, Registration, Student Accounts and Registrar.
Essential Duties and Responsibilities	Answer incoming calls and provide excellent service with great attention to detail. Utilize tools/guides/resources and adhere to department/university policies and procedures when performing job duties Provide accurate, clear, and concise information to students, parents, and campus partners consistently. Multitask (talk and type) simultaneously while speaking to callers/students; effectively managing call time during peak and low volume times. Perform work in one of the following areas: Financial Aid: Answer calls and emails responding to student inquiries and providing guidance regarding federal, state, and institutional grants on topics including, but not limited to aid payments, aid eligibility, account balances, verification processes, aid applications, and adjustments. Reading and understanding financial accounts, including payments, charges, and refunds. Admissions: Provide updates and information on admission application statuses, submitting transcripts, residency, transfer credit evaluation, etc. Provide information to students regarding their records and registration, requesting transcripts, record changes, verifications, and graduation. Communicate professionally with management via email or teams regarding issues with student file such as holds, admissions errors, issues with transcript orders, etc. Student Accounts and Registrar: Must be able to analyze accounts, providing guidance on account balances, explanation of charges, refunds, processed payments, verifying financial aid, third-party payments, and/or tuition waivers. Communicate professionally with management via email or teams regarding past due balances, enrollment holds with account balances, payment plans, etc. Document every interaction in MyMav according to set department guideline. Performs other duties assigned.
Minimum Qualifications	High School diploma. Three (3) years of customer service experience or the equivalent combination of experience and education.
Preferred Qualifications	Two (2) years of general office or administrative experience. Higher education and/or contact center experience. Bi-lingual (Spanish and English). \Experience/knowledge working with an integrated student information system such as PeopleSoft, (or learn within six (6) months of hire).
Knowledge, Skills and Abilities	Excellent communication skills. Must be able to communicate professionally via email. Must be able type and talk simultaneously. Basic knowledge of various MS Office software products such as Outlook, Word, and Excel. Ability to use various office equipment, contact center software, softphone, headset, copier, and laser/fax/copier.
Other Requirements
Workplace and Eligibility Conditions
Benefits Eligible	Yes
Benefits at UTA	We are proud to offer a comprehensive benefits package to all our employees at the University. https://www.uta.edu/hr/employee-benefits To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement	It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University. This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and *if you have access to critical infrastructure*, you authorize the University to conduct routine background checks.
EEO Statement	It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information	The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100. This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations	The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected].

Posting Detail Information

Number of Vacancies	3
Open Until Filled
Minimum Number of References Required	3
Maximum Number of References Accepted	3
Special Instructions to Applicants	Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

* What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
* How many years of experience do you have in customer service, data entry and answering telephones?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
* How many years of experience do you have working in higher education?
- None/less than 1 year
- 2 to 3 years
- 4 to 5 years
- 6 years or more
* Are you fluently bilingual in Spanish and English?
- Yes
- No
* Please indicate whether you have completed any UTA Leadership Development programs.
- Aspiring Leaders Program
- MavsSupervisor Success Program
- MavsManager Foundations Program
- Leading People Credential (completion grants supervisory experience credit for internal entry-level supervisory roles)
- None of the above

Documents Needed To Apply

Required Documents

Resume or CV
Cover/Interest Letter

Optional Documents

OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019

CONTACT US

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Original Job Description

Toggle navigation

Customer Service Representative Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Posting Details

Position Information

Posting Number	S06894P
Position Title	Customer Service Representative
Department	Financial Aid
Location	Arlington
Position Status	Full-time
Work Schedule	Monday – Friday; 8:00am – 5:00pm
Salary	Salary is commensurate based on qualifications and relevant experience up to $36,200
Pay Basis	Bi-weekly
Job Summary	The Customer Service Representative provides exceptional experience performing a variety of administrative tasks; including but not limited to answering phones, addressing student concerns, providing guidance and assistance on a wide range of issues including but not limited to Financial Aid, Admissions, Registration, Student Accounts and Registrar.
Essential Duties and Responsibilities	Answer incoming calls and provide excellent service with great attention to detail. Utilize tools/guides/resources and adhere to department/university policies and procedures when performing job duties Provide accurate, clear, and concise information to students, parents, and campus partners consistently. Multitask (talk and type) simultaneously while speaking to callers/students; effectively managing call time during peak and low volume times. Perform work in one of the following areas: Financial Aid: Answer calls and emails responding to student inquiries and providing guidance regarding federal, state, and institutional grants on topics including, but not limited to aid payments, aid eligibility, account balances, verification processes, aid applications, and adjustments. Reading and understanding financial accounts, including payments, charges, and refunds. Admissions: Provide updates and information on admission application statuses, submitting transcripts, residency, transfer credit evaluation, etc. Provide information to students regarding their records and registration, requesting transcripts, record changes, verifications, and graduation. Communicate professionally with management via email or teams regarding issues with student file such as holds, admissions errors, issues with transcript orders, etc. Student Accounts and Registrar: Must be able to analyze accounts, providing guidance on account balances, explanation of charges, refunds, processed payments, verifying financial aid, third-party payments, and/or tuition waivers. Communicate professionally with management via email or teams regarding past due balances, enrollment holds with account balances, payment plans, etc. Document every interaction in MyMav according to set department guideline. Performs other duties assigned.
Minimum Qualifications	High School diploma. Three (3) years of customer service experience or the equivalent combination of experience and education.
Preferred Qualifications	Two (2) years of general office or administrative experience. Higher education and/or contact center experience. Bi-lingual (Spanish and English). \Experience/knowledge working with an integrated student information system such as PeopleSoft, (or learn within six (6) months of hire).
Knowledge, Skills and Abilities	Excellent communication skills. Must be able to communicate professionally via email. Must be able type and talk simultaneously. Basic knowledge of various MS Office software products such as Outlook, Word, and Excel. Ability to use various office equipment, contact center software, softphone, headset, copier, and laser/fax/copier.
Other Requirements
Workplace and Eligibility Conditions
Benefits Eligible	Yes
Benefits at UTA	We are proud to offer a comprehensive benefits package to all our employees at the University. https://www.uta.edu/hr/employee-benefits To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement	It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University. This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and *if you have access to critical infrastructure*, you authorize the University to conduct routine background checks.
EEO Statement	It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information	The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100. This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations	The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

Posting Detail Information

Number of Vacancies	3
Open Until Filled
Minimum Number of References Required	3
Maximum Number of References Accepted	3
Special Instructions to Applicants	Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

* What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
* How many years of experience do you have in customer service, data entry and answering telephones?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
* How many years of experience do you have working in higher education?
- None/less than 1 year
- 2 to 3 years
- 4 to 5 years
- 6 years or more
* Are you fluently bilingual in Spanish and English?
- Yes
- No
* Please indicate whether you have completed any UTA Leadership Development programs.
- Aspiring Leaders Program
- MavsSupervisor Success Program
- MavsManager Foundations Program
- Leading People Credential (completion grants supervisory experience credit for internal entry-level supervisory roles)
- None of the above

Documents Needed To Apply

Required Documents

Resume or CV
Cover/Interest Letter

Optional Documents

OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019

CONTACT US

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Customer Service Representative

Edtech.com's Summary

Customer Service Representative Full Description

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Coordinator, Digital Customer Services