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edtech.com
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Crimson Education

IT Technician

🇺🇸 Remote - US

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ September 29th, 2025

Canvas LMS SQL

Edtech.com's Summary

Crimson Global Academy is hiring an IT Technician (CGA Specialist) to manage and support their specialized educational technology systems. The role involves troubleshooting device and software issues, resolving advanced platform-specific problems, and collaborating with staff and students globally to ensure smooth operation of academic and operational platforms.

Highlights
  • Provide expert support for CGA's academic and operational systems, including Microsoft 365 and Canvas LMS platforms.
  • Troubleshoot device connectivity, performance, OS updates, peripheral setup, and software installations remotely.
  • Diagnose and resolve complex educational workflow issues like Class Notebook synchronization and Canvas LTI integration.
  • Document troubleshooting steps and escalate unresolved cases to the Engineering team effectively.
  • Require 1-3 years of IT support or systems administration experience, preferably in remote and multi-platform environments.
  • Strong skills in Microsoft 365 administration, Google Workspace, Zoom, SSO/Identity platforms, and basic SQL knowledge are preferred.
  • Excellent communication skills to assist both technical and non-technical users and a process-oriented approach to documentation.
  • Preferred qualifications include CompTIA A+ certification, a relevant degree or diploma, and experience in educational technology.
  • Work directly with the Engineering team and academic leadership to influence the future of online education technology.
  • Fully remote role offering flexibility and ownership in shaping support processes within a fast-growing global organization.

IT Technician Full Description

IT Technician (CGA Specialist)

We're looking for our next IT Technician superstar!

About This Role
Join Crimson Global Academy as an IT Technician specializing in our unique educational technology ecosystem. This is an exciting opportunity to move beyond traditional IT support and become an expert in the platforms and workflows that power a fast-growing global online school.

You'll be the go-to specialist for CGA's academic and operational systems, handling complex issues that require deep platform knowledge and providing reliable support to staff and students across multiple time zones.

What You'll Do

Platform Expertise & Support
  • Troubleshoot and resolve common device issues for remote staff, teachers and customers (e.g., connectivity problems, performance issues, operating system updates, peripheral setup, and software installation). Guide users through remote device troubleshooting steps.

Advanced Troubleshooting
  • Diagnose and resolve complex issues specific to educational workflows, such as Class Notebook synchronization problems, Canvas LTI integration errors, and recording database issues
  • Document all troubleshooting steps and escalate complex cases to the CGA Engineering team with comprehensive details and much more!

What We're Looking For

Experience & Background
  • 1-3 years in IT support or systems administration, with preference for remote, multi-platform environments
  • Proven track record of resolving issues beyond standard Tier 1 support level

Technical Expertise
  • Strong Microsoft 365 administration skills (Teams, OneNote, SharePoint, OneDrive)
  • Experience with Google Workspace, Zoom, and SSO/Identity platforms (Auth0, Cognito, Azure AD)
  • Canvas LMS or similar learning management system experience preferred
  • Basic SQL knowledge (Metabase/Snowflake) is a plus
  • Enthusiasm for learning new technologies and platforms

Essential Skills
  • Excellent communication abilities with both technical and non-technical users
  • Strong documentation and process-oriented mindset
  • Self-motivated with ability to work independently and take ownership of specialized support cases

Preferred Qualifications
  • CompTIA A+ certification
  • Bachelor's degree or diploma in relevant field
  • Experience in educational technology environments

Why Choose CGA?
  • Specialization Opportunity: Develop deep expertise in educational technology rather than general IT support
  • Growth Path: Work directly with our Engineering Team and academic leadership to shape the future of online education technology
  • Impact: Help build the foundation for autonomous CGA IT support while directly supporting student and teacher success
  • Innovation: Be part of a fast-growing organization that's redefining global online education
  • Flexibility: Fully remote role with the autonomy to make meaningful improvements to our support processes

Ready to Apply?
If you're passionate about educational technology and ready to take your IT support career to the next level, we'd love to hear from you!

Join us in building exceptional technology support for the future of online education.

Department
Product & Technology
Role
IT Technician
Locations
Multiple locations
Remote status
Fully Remote

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