IT Service Desk Lead

🇺🇸 Charlotte, NC

🕑 Full-Time

💰 $67K - $83K

💻 Information Technology

🗓️ April 30th, 2025

Edtech.com's Summary

UNC Charlotte is hiring an IT Service Desk Lead. This role involves managing the operations and staff of the Service Desk, including a large team of student technicians, and ensuring effective resolution of incidents and service requests. The position also includes overseeing student employment budgets, guiding technical support processes, and driving continual improvement within the team in coordination with other IT units.

Highlights

Manage approximately 30 student technicians, including recruitment and training.
Coordinate operations at the IT Walk-Up Centers and the Call Center.
Lead resolution of TeamDynamix incidents and technical changes.
Salary Range: $66,654 - $91,649.
Experience with TeamDynamix and previous service desk roles preferred.
Bachelor’s degree or equivalent technical experience required.