Bluum
IT Support Specialist
🇺🇸 Hybrid - Saint Paul, MN
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ November 24th, 2025
Edtech.com's Summary
- Provide technical support including troubleshooting and configuring computer applications and hardware.
- Manage Windows OS updates, patching, storage, telecom, printing, and basic networking tasks.
- Handle device lifecycle activities such as OS imaging, user profile onboarding, data migration, equipment inventory, and workspace setup.
- Perform systems administration including user creation, licensing, cross-system permissions, CCTV support, and mobile device management (MDMs).
- Implement automated policies and scheduled tasks.
- Require an Associate's degree in Computer Science or related field and minimum two years of technical support or helpdesk experience.
- Strong problem-solving skills and ability to interpret various instructions in multiple forms.
- Proficient with Microsoft Windows, Apple workstation OS, and Microsoft Office applications.
- Basic understanding of enterprise network equipment, client-server communications, messaging controls, and cybersecurity measures like antivirus and ransomware prevention.
- Communicate effectively with customers and team members, prioritize and delegate tasks appropriately.
IT Support Specialist Full Description
IT Support Specialist
Description
- Helpdesk
- Troubleshooting /configuration computer applications and hardware
- Windows OS and application updates and patching
- Storage management
- Telecom / softphone
- Printing
- Basic networking
- Device Lifecycle
- Image or deploy operating systems and software
- User profile onboarding
- User data migration
- Equipment inventory
- Workspace setup / teardown
- Systems Administration
- User creation and licensing
- Cross systems permissions
- CCTV support
- MDMs
- Automated policies / scheduled tasks
- Other duties as assigned
- Associates in Computer Science or related
- Minimum 2 years of technical support or helpdesk experience
- Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Knowledge of current technology and trends in the information technology field.
- Able to research, evaluate and recommend solutions based on an analysis of customer needs and existing infrastructure.
- Able to communicate effectively with customers and co-workers.
- Able to organize, prioritize, and delegate tasks to appropriate IT support staff.
- Firm understanding of the following systems:
- Microsoft Windows and Apple workstation operating systems
- Microsoft Office applications
- Conceptual understanding of the following systems:
- Common enterprise network equipment; switches, routers, access points
- Client to server application communications
- Messaging, spam and phishing controls
- Antivirus / Malware / Ransomware prevention and remediation
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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