Touro University
IT Support Technician
🇺🇸 New York, NY
🕑 Part-Time
💰 $17 - $21 per Hour
💻 Information Technology
🗓️ August 13th, 2025
Edtech.com's Summary
- Assist students with hardware, software, programming, and network use during hybrid classes and open lab hours
- Provide hardware and software support to instructors, faculty, and staff for basic technical issues
- Support Level 2 and senior technicians in IT projects involving Network, Server, and Security teams
- Train faculty in computer lab use and productivity software
- Use ServiceNow for logging and tracking IT service requests and incidents
- Maintain inventories of computer lab hardware, software, and supplies
- Maintain classroom and computer lab audio-visual equipment
- Proficiency in Microsoft Office Suite and knowledge of Windows 11 and instructional software
- Bachelor's degree or progress toward one required
- Part-time position with a salary range of $16.82 to $21.01 per hour and possible travel within the greater New York area
IT Support Technician Full Description
- Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
- Provides instructors with the use of hardware and software.
- Provides faculty and staff support for computer hardware, software, and networking, in response to simple, not complicated incidents.
- Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish, and enforce lab and computing policies and procedures.
- Prepares and submits monthly status reports
- Providing technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment.
- IITS project as assigned under supervision.
- All other duties as requested by supervisor
Education/Experience
- Bachelor's degree or making progress in bachelor's degree program.
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook.
- Knowledge of Windows 11 and computer applications used in most levels of instruction.
- Strong customer service, communication, and organizational skills.
- Must be able to multi-task and prioritize work.
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
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