Ellucian
Support Technician (Active Directory/Windows Exp REQUIRED, Onsite - Mitchell College, CT)
🇺🇸 New London, CT
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ September 29th, 2025
Edtech.com's Summary
Ellucian is hiring a Support Technician to provide advanced technical support to faculty, staff, and students at Mitchell College. The role involves resolving Tier I and Tier II support incidents, maintaining hardware and software systems, supporting executive-level technology needs, and contributing to technology projects and improvements on campus.
Highlights
- Provide IT hardware, software, and network support to faculty, staff, and students.
- Resolve Tier I and Tier II technical support requests and incidents.
- Support executive-level audiovisual and conferencing technology during meetings and events.
- Administer and maintain computer labs, classrooms, and endpoint devices.
- Document all support activities in the college’s ticketing system and ensure SLA compliance.
- Collaborate on technology projects, upgrades, and new system deployments.
- Proficiency with Windows 10/11, macOS, Outlook, Microsoft Office 365, printers, encryption software, and higher education applications.
- Experience with Active Directory account management, VPN support, cloud platforms like Zoom and Office 365, and endpoint management tools (e.g., SCCM).
- Strong customer service and communication skills, with ability to work independently or in a team.
- Comprehensive benefits including medical, dental, vision, 401k with match, parental leave, flexible time off, and wellness programs.
Support Technician (Active Directory/Windows Exp REQUIRED, Onsite - Mitchell College, CT) Full Description
Support Technician (Active Directory/Windows Exp REQUIRED, Onsite - Mitchell College, CT)
- 437 Pequot Ave, New London, Connecticut, US, 6320
- Services
- 6262
- Up to 25%
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
Ellucian is seeking a talented and motivated Support Technician to join our team at Mitchell College in New London, CT. While this position is based on-site at the client location, the Support Technician is an Ellucian employee and an integral part of the broader Ellucian IT organization.
In this role, you will provide advanced technical support to faculty, staff, and students, ensuring a seamless technology experience across campus. You will be responsible for supporting both hardware and software needs, resolving Tier I and Tier II incidents, and contributing to technology improvements. Reporting to the Ellucian site lead (CIO) or designee, you will be instrumental in delivering reliable, user-centered technology services in alignment with Ellucian’s mission.
Where you will make an impact
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
Ellucian is seeking a talented and motivated Support Technician to join our team at Mitchell College in New London, CT. While this position is based on-site at the client location, the Support Technician is an Ellucian employee and an integral part of the broader Ellucian IT organization.
In this role, you will provide advanced technical support to faculty, staff, and students, ensuring a seamless technology experience across campus. You will be responsible for supporting both hardware and software needs, resolving Tier I and Tier II incidents, and contributing to technology improvements. Reporting to the Ellucian site lead (CIO) or designee, you will be instrumental in delivering reliable, user-centered technology services in alignment with Ellucian’s mission.
Where you will make an impact
- Provide IT hardware, software, and network support to Mitchell College faculty, staff, and students.
- Take ownership of and resolve Tier I and Tier II support requests and incidents.
- Support executive-level technology needs, including meetings and events requiring audiovisual and conferencing technology.
- Deliver excellent customer service with professionalism, timely response, and effective communication.
- Contribute to the administration and maintenance of computer labs, classrooms, and endpoint devices.
- Document requests, resolutions, and system updates in the College’s ticketing system to ensure accurate tracking and reporting.
- Collaborate with colleagues on technology projects, upgrades, and new system deployments.
- Identify opportunities for process improvements through automation and technology best practices.
What you will bring
- At least 3-5 years of technical support experience in a Windows-based environment, preferably in higher education.
- Experience in PC imaging, configuration, troubleshooting, and support across multiple operating systems (Windows 10/11, macOS).
- Proficiency supporting Outlook, Microsoft Office 365, printers, PCs, Macs, mobile devices, and encryption software, along with other higher education-specific applications.
- Experience with cloud-based platforms such as Zoom, Office 365, and cloud storage solutions.
- Ability to support remote users, including VPN installation and configuration.
- Familiarity with Active Directory account management and authentication.
- Experience with ticket management systems, ensuring timely updates, SLA compliance, and closure.
- Ability to test and validate new software releases, operating systems, hardware, and peripherals before campus-wide deployment.
- Working knowledge of endpoint management and support tools (e.g., SCCM similar).
- Working knowledge of Hyver-V environment
- Strong customer service orientation, with the ability to communicate effectively and work independently or as part of a team.
- Working knowledge of audiovisual systems and video conferencing technology.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-DF1
#LI-Onsite
At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly.
Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
We’re excited by your interest in Ellucian! Please know that all authentic communication regarding any aspect of our hiring process will always come from an @ellucian.com email address. If you receive a message from any other source, it isn’t from us. When in doubt, you can always contact talentacquisition@ellucian.com. Additionally, you can visit https://careers.ellucian.com to verify any external job posting
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