Edtech.com's Summary

Purdue University is hiring a IT Technician, Lead to provide technical support to faculty and staff, install, upgrade, and maintain hardware and software, and contribute to new technology initiatives. The role involves collaborating with IT teams and advising users to ensure effective use of technology in support of academic and research missions.

Highlights

Provide end-user support for hardware, software, and peripherals including installation and maintenance.
Advise and assist faculty and staff on technology troubleshooting and innovative IT solutions.
Collaborate with IT team members to deliver seamless service and support new technology initiatives.
Require knowledge of Apple and Microsoft Windows operating systems and PC hardware networking.
Preferred A+ certification or ability to obtain within six months; Apple hardware/software experience preferred.
Must have an associate degree in Computer Science, Computer Technology, or related field and two years of IT desktop support experience.
Capability to troubleshoot hardware and software issues and provide quality end-user training with good communication skills.
Knowledge of computer networking concepts including IP networking, firewalls, and Microsoft Active Directory management preferred.
Physical ability to lift and carry up to 40 pounds occasionally.
Compensation classified under Pay Band S055; benefits include medical, dental, vision insurance, and paid time off.

IT Technician, Lead Full Description

Job Title: Desktop Support Specialist

Join Purdue University’s vibrant and innovative IT community as a Desktop Support Specialist. In this essential role, you will partner with faculty and staff to deliver expert technical support, ensuring smooth operation of hardware, software, and emerging technologies. You’ll have the opportunity to coordinate efforts to install, upgrade, and maintain essential technology, while also developing creative solutions that support Purdue’s world-class academic, instructional, and research missions.

At Purdue, your work goes beyond daily troubleshooting—you’ll contribute to new technology initiatives, learn alongside a motivated team of IT professionals, and help shape the future of our academic community. We are committed to fostering an environment where every team member is empowered, supported, and encouraged to grow.

Key Responsibilities:

Coordinate and provide end-user support for installing, upgrading, and maintaining hardware, software, and peripheral devices.
Advise and assist faculty and staff on technology use, troubleshooting issues, and implementing innovative IT solutions.
Collaborate with fellow IT team members to deliver seamless, proactive service across the university.
Participate in developing and supporting new technology initiatives that enhance learning and research.
Maintain a customer-focused approach while handling a variety of technical requests and challenges.

What We’re Looking For:
You are a collaborative and solutions-driven IT professional who values continuous learning, teamwork, and excellent service. You take pride in helping others succeed through technology and are eager to contribute your expertise in a dynamic campus setting.

Why Purdue?
Experience a workplace where your contributions are recognized, your professional development is a priority, and your impact is felt by the entire academic community. At Purdue, you’ll find a supportive environment dedicated to innovation, inclusion, and growth.

Join us in making a difference through technology—where your skills will empower others and together, we shape the future.

This position is located on the West Lafayette campus.

What We're Looking For

Education and Experience Required:

Associate degree in Computer Science, Computer Technology OR a related field of study
Two (2) years of IT desktop support or related IT experience
Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
Consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
Knowledge of:
- personal computer, network, server and office productivity technologies
- computer networking concepts including IP networking and firewalls
Capable of providing quality end-user support and training with patience and consideration of others
Clear and effective verbal and written communications skills. Good interpersonal skills
Demonstrated ability to troubleshoot hardware and software problems on desktops
Ability to:
- plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
- complete projects within deadlines
- lift and carry 10-25 pounds frequently and 40 pounds occasionally

Preferred:

Basic understanding of Microsoft Active Directory management including group policy
Knowledge of workstation/user administration within a LAN environment
Knowledge of web design and maintenance desirable
Ability to navigate collections and packages via SCCM
Knowledge of multiple operating systems
Previous academic support

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible for Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 4

Pay Band S055
Job Code #20003372

Career pathmaker: https://www.purdue.edu/hr/careerpathmaker/

Who We Are

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Equal Opportunity Employer

Purdue University is an EOE employer.

Original Job Description

Job Title: Desktop Support Specialist

Key Responsibilities:

Coordinate and provide end-user support for installing, upgrading, and maintaining hardware, software, and peripheral devices.
Advise and assist faculty and staff on technology use, troubleshooting issues, and implementing innovative IT solutions.
Collaborate with fellow IT team members to deliver seamless, proactive service across the university.
Participate in developing and supporting new technology initiatives that enhance learning and research.
Maintain a customer-focused approach while handling a variety of technical requests and challenges.

Join us in making a difference through technology—where your skills will empower others and together, we shape the future.

This position is located on the West Lafayette campus.

What We're Looking For

Education and Experience Required:

Associate degree in Computer Science, Computer Technology OR a related field of study
Two (2) years of IT desktop support or related IT experience
Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
Consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
Knowledge of:
- personal computer, network, server and office productivity technologies
- computer networking concepts including IP networking and firewalls
Capable of providing quality end-user support and training with patience and consideration of others
Clear and effective verbal and written communications skills. Good interpersonal skills
Demonstrated ability to troubleshoot hardware and software problems on desktops
Ability to:
- plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
- complete projects within deadlines
- lift and carry 10-25 pounds frequently and 40 pounds occasionally

Preferred:

Basic understanding of Microsoft Active Directory management including group policy
Knowledge of workstation/user administration within a LAN environment
Knowledge of web design and maintenance desirable
Ability to navigate collections and packages via SCCM
Knowledge of multiple operating systems
Previous academic support

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible for Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 4

Pay Band S055
Job Code #20003372

Career pathmaker: https://www.purdue.edu/hr/careerpathmaker/

Who We Are

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Equal Opportunity Employer

Purdue University is an EOE employer.

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Edtech.com's Summary

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