Framework
K-12 Edtech Digital Solutions Rostering Consultant
K-12
Salesforce
Edtech.com's Summary
Framework is hiring an Edtech Digital Rostering Specialist. The role involves providing advanced technical support and consultation for EdTech products, assisting customers with account setup, onboarding, troubleshooting, and resolving user access issues independently while supporting the mission of improving education technology usage.
Highlights
- Provide Tier 2 technical support and consultations for K-12 EdTech digital solutions.
- Assist customers via email, phone, and audio/video conferences with account creation, access, and usage of EdTech products.
- Develop and recommend solutions to customer challenges and platform issues.
- Required experience with K-12 EdTech software such as Clever, Schoology, and Google Classroom.
- Proficiency in operating systems including Windows, Mac OS X, Chromebooks, and iOS.
- Strong skills in MS Outlook, Word, Excel, Teams, and Salesforce.
- Must communicate technical information effectively to both technical and non-technical stakeholders.
- Experience with internet-based applications and strong problem-solving abilities.
- Contract position paid $32.50 per hour, working 40 hours per week, Monday through Friday during school hours.
- Preferred qualifications include prior support desk experience, rostering and onboarding users, technical writing, and advanced Excel skills.
K-12 Edtech Digital Solutions Rostering Consultant Full Description
Edtech Digital Rostering Specialist
- United States - Remote (any location)
- Contract
- $32.50 / hr
- Job Openings
- Edtech Digital Rostering Specialist
Job Title: K-12 Edtech Digital Solutions Rostering Consultant (Seasonal June 1 - Sept 30th)
Location: Remote
Hours: 40 hours per week (M-F 8:30-5:30 PM during school hours)
Pay rate: W-2 hourly
Day in the Life
Digital Solutions Rostering Consultants provide advanced (Tier 2 level) support to global customers utilizing education technology (EdTech) products. Reasons for contact range from answering basic functionality questions to complex set up, onboarding, and error resolution. This individual independently provides technical consultations and resolves technical problems. Occasional guidance and direction from other experienced support personnel may be required to complete tasks but this should be limited in frequency. Connecting to the mission is important - you will have the opportunity to make a difference every day for students and teachers around the world!
High Level Summary and Realistic Preview of Job:
- Interact with customers through email, phone, and audio/video conferences
- Providing technical consultations around account creation, access to and use of various online resources/products
- Solving user account challenges for all online products
- Develop solutions for customer problems
- Proactively identify potential challenges with platforms and products and recommend solutions that will resolve them
What You Need to be Successful (Required to perform this role)
- Strong Customer Service skills
- Strong Written and Verbal Communication skills
- High level of technical aptitude, ideally within the EdTech space
- Experience with software in the K-12 EdTech industry, such as Learning Management Systems and Student Information Systems (Clever, Schoology, Google Classroom)
- Ability to communicate effectively about technical solutions around rostering, and access (Single-Sign-on) with both non-technical and highly technical customers and colleagues (e.g., IT staff and data analysts). You will translate technical information into everyday language for those with less technical expertise
- Patience with technically challenged individuals
- Ability to quickly learn Internet based applications
- Experience with a range of operating systems including Windows, Mac OS X, Chromebooks, and iOS
- Proficiency with MS Outlook, MS Word, MS Excel, and MS Teams
- Experience using Salesforce
- High level of comfort navigating the Internet and conducting detailed searches for specific information
- Strong analytical and problem-solving skills
- Ability to multi-task
- Attention to detail
Nice to Have (Preferred, but not necessary)
- Minimum of one year in a support desk position
- Experience rostering/onboarding users into digital platforms and products
- Strong technical writing skills
- Advanced Microsoft Excel skills (formulas for data lookup, etc.)
How We Work (Competencies)
- Instills Trust
- Values Differences
- Nimble Learning
- Cultivates Innovation
- Connects With Courage
- Action Oriented
Other Requirements
- Must be able to collaborate with customers and colleagues via conference calls and online meetings
- Will be in a stationary position for a considerable time (sitting and/or standing)
- Must be available for the duration of the project and be fully available (not working another job in conjunction with this one)
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