Edtech.com's Summary

ThriveDX is hiring a Learner Success Specialist. This role involves driving student retention, program completion, engagement, and career placement rates by serving as the main point of contact for students, ensuring they receive the necessary guidance and resources. The Specialist manages student engagement from start to finish and supports career readiness efforts, collaborating with universities and students for their academic and career success.

Highlights

Primary responsibilities include student retention, re-engagement, and career placement.
Expertise in learning management systems, career tools, and CRM platforms is required.
Activities involve monitoring student engagement, conducting mock interviews, and building strong relationships.
Competitive benefits package: Medical, Dental, Vision, 401k, Paid Time Off.
Essential qualifications: Experience in student success or similar fields, communication skills, and data-driven decision-making.
Focus on operational excellence and continuous improvement through data insights.
Fast-paced environment requires managing multiple priorities and communication across diverse audiences.

Learner Success Specialist Full Description

Learner Success Specialist

Learner Success - Columbia, Maryland (Hybrid)
Location

Columbia, Maryland (Hybrid)

Department

Learner Success

Employment Type

Full-Time

Minimum Experience

Mid-level

The Learner Services Specialist (LSS) is a multifaceted role responsible for driving student retention, program completion, engagement, and career placement rates. As a hybrid role combining the functions of student success, career readiness, and re-engagement, LSSs ensure students receive the guidance and resources needed to achieve their academic and career goals. They serve as primary points of contact for assigned universities and cohorts, managing the full lifecycle of student engagement.

About Us

With over 17+ years of experience, ThriveDX is one of the leading global tech education, training, and service providers sending thousands of learners to new and exciting careers, serving and developing tech-related ecosystems.

In 2018, ThriveDX entered the US market via a university partnership model and have successfully partnered with colleges and universities to train the next generation of industry professionals. Unique to our program, TDX Arena is an AI-fueled powerhouse learning platform that helps learners apply concepts learned in class to real-world situations.

With over 50,000 cybersecurity alumni worldwide, ThriveDX is highly experienced at delivering the most effective accelerated cybersecurity training and educational programs.

Responsibilities

Student Retention and Success
- Act as the main point of contact for students, building strong relationships and providing ongoing support throughout their journey.
- Monitor attendance, academic performance, and student engagement, implementing proactive interventions to address at-risk behaviors.
- Maintain consistent outreach to students through scheduled touchpoints (calls, emails, Slack, LMS, and virtual meetings).
- Resolve escalations and challenges, collaborating with internal teams to ensure swift and effective solutions.
Re-Engagement and Completion
- Identify and contact students who have paused or disengaged from the program in “Incomplete” Status to address barriers and encourage completion.
- Develop tailored plans to support re-entry and maintain progress toward completion.
- Provide personalized guidance on navigating academic, financial, and technical challenges.
Career Readiness and Placement
- Guide students through the career readiness process, including resume building, LinkedIn optimization, and interview preparation.
- Collaborate & connect students with employment opportunities and employer partnerships.
- Conduct mock interviews and provide constructive feedback to prepare students for the job market.
- Track and report placement metrics, ensuring alignment with department goals.
Operational Excellence
- Maintain accurate records of student interactions, progress, and outcomes in centralized systems.
- Leverage data insights to optimize outreach strategies and identify areas for improvements
- Contribute to the development and implementation of best practices for student success and career readiness.
Soft Skills
- Adapt quickly in a fast-paced, evolving environment while managing multiple priorities with strong attention to detail.
- Communicate clearly across platforms and stakeholder groups, tailoring messaging to diverse audiences.
- Demonstrate initiative, apply sound problem-solving skills, and embrace a growth mindset through continuous learning and openness to feedback.

Experience/Skills Required

Proven experience in student success, career coaching, academic advising, or related areas.
Exceptional communication and interpersonal skills, with the ability to motivate and build trust.
Strong organizational and problem-solving skills, with a focus on data-driven decision-making.
Familiarity with learning management systems (e.g., Canvas), career tools (e.g., Big Interview), and CRM platforms

Our Core Values

Passion is our driver.
Excellence is how we deliver.
People are our focus - learners and employees.
Change creates opportunity - we embrace change.
Learning never stops and neither do we.

Our Offer

Competitive benefits package includes: Medical, Dental, Vision, 401k, Paid Time Off

Your Success Is Our Success

If you're a driven, collaborative person who thrives on breaking new ground and inspiring others to do the same, you’ll feel right at home here. We’re looking for a passionate, high-performer that pushes boundaries in pursuit of something bigger.

You’re a self-starter with a “ready to make an impact on day one” mindset—confident in your ability to add real value from the start and grow with us over the long term. If that sounds like you, we think you’ll be a perfect fit.

At our core, we're more than just a company—we're a close-knit team on a mission to change lives through the power of education. We work hard, we play hard, and we deeply value each person’s contributions toward our shared goals. We can’t wait to welcome the next game-changer to our team. (Yes, we mean you.)

Original Job Description

Learner Success Specialist

Learner Success - Columbia, Maryland (Hybrid)
Location

Columbia, Maryland (Hybrid)

Department

Learner Success

Employment Type

Full-Time

Minimum Experience

Mid-level

About Us

With over 50,000 cybersecurity alumni worldwide, ThriveDX is highly experienced at delivering the most effective accelerated cybersecurity training and educational programs.

Responsibilities

Student Retention and Success
- Act as the main point of contact for students, building strong relationships and providing ongoing support throughout their journey.
- Monitor attendance, academic performance, and student engagement, implementing proactive interventions to address at-risk behaviors.
- Maintain consistent outreach to students through scheduled touchpoints (calls, emails, Slack, LMS, and virtual meetings).
- Resolve escalations and challenges, collaborating with internal teams to ensure swift and effective solutions.
Re-Engagement and Completion
- Identify and contact students who have paused or disengaged from the program in “Incomplete” Status to address barriers and encourage completion.
- Develop tailored plans to support re-entry and maintain progress toward completion.
- Provide personalized guidance on navigating academic, financial, and technical challenges.
Career Readiness and Placement
- Guide students through the career readiness process, including resume building, LinkedIn optimization, and interview preparation.
- Collaborate & connect students with employment opportunities and employer partnerships.
- Conduct mock interviews and provide constructive feedback to prepare students for the job market.
- Track and report placement metrics, ensuring alignment with department goals.
Operational Excellence
- Maintain accurate records of student interactions, progress, and outcomes in centralized systems.
- Leverage data insights to optimize outreach strategies and identify areas for improvements
- Contribute to the development and implementation of best practices for student success and career readiness.
Soft Skills
- Adapt quickly in a fast-paced, evolving environment while managing multiple priorities with strong attention to detail.
- Communicate clearly across platforms and stakeholder groups, tailoring messaging to diverse audiences.
- Demonstrate initiative, apply sound problem-solving skills, and embrace a growth mindset through continuous learning and openness to feedback.

Experience/Skills Required

Proven experience in student success, career coaching, academic advising, or related areas.
Exceptional communication and interpersonal skills, with the ability to motivate and build trust.
Strong organizational and problem-solving skills, with a focus on data-driven decision-making.
Familiarity with learning management systems (e.g., Canvas), career tools (e.g., Big Interview), and CRM platforms

Our Core Values

Passion is our driver.
Excellence is how we deliver.
People are our focus - learners and employees.
Change creates opportunity - we embrace change.
Learning never stops and neither do we.

Our Offer

Competitive benefits package includes: Medical, Dental, Vision, 401k, Paid Time Off

Your Success Is Our Success

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