Edtech.com's Summary

Wayfair is hiring a Learning & Development Specialist for their Physical Retail Stores Enablement team. This role involves designing, delivering, and evaluating training programs primarily focused on new store openings, including extensive travel to provide on-site support and training across multiple retail locations.

Highlights

Execute training plans and activities for successful new retail store launches including pre-opening, opening, and post-opening phases.
Deliver immersive, hands-on training on operational procedures, product knowledge, and customer experience standards.
Travel up to 75% nationally to facilitate both in-person and virtual training sessions.
Create engaging training materials using instructional design principles tailored to diverse learning styles.
Collaborate with stakeholders to identify training needs and update content based on performance and organizational changes.
Develop and administer assessments to measure training effectiveness and recommend improvements.
Require a minimum of 5 years in learning and development, preferably with experience in retail store openings or multi-unit operations.
Proficiency in instructional design software and learning management systems (LMS).
Strong presentation, facilitation, communication, and organizational skills.
Current Wayfair training experience is preferred but not mandatory.

Learning & Development Specialist Full Description

Learning & Development Specialist, Wayfair Stores

Location:

Remote, US

Category:

Physical Retail Corporate

Job Description

As a Learning and Development Specialist, you will be a core member of the Stores Enablement team in our Physical Retail space. Your primary responsibility will be to execute the training necessary to prepare employees for the launch of new retail locations. You will be responsible for designing, implementing, and evaluating training programs to support the development of our retail workforce, with a core focus on new store openings (NSO). You will collaborate with various stakeholders to identify training needs, create engaging learning materials, and facilitate training sessions. The ideal candidate will be passionate about employee development, have deep experience in retail operations, and possess strong communication and facilitation skills. This role requires extensive travel, up to 75%, to support new and existing locations.

Key Responsibilities

New Store Opening (NSO) Training Execution:

Execute the training plan and activities required for the successful launch of new retail store locations, including pre-opening, opening week, and post-opening support, as directed by the Stores Enablement leadership.
Serve as the on-site training expert, delivering immersive, hands-on training to new store leadership and team members on all operational procedures, product knowledge, and customer experience standards.
Ensure all new hires follow the established training schedule and curriculum, escalating any issues to the team leadership.

Training Delivery & Travel:

Deliver training sessions across the country, requiring up to 75% travel.
Facilitate training sessions in-person and virtually using a variety of instructional techniques, such as group discussions, role-playing, and hands-on activities.
Adapt training delivery methods to accommodate diverse learning preferences and geographic locations.
Provide ongoing coaching and support to employees to reinforce learning and skill application.

Program Design and Development:

Contribute to the design and development of engaging and interactive training materials specific to new store operations and foundational retail knowledge.
Utilize instructional design principles to create effective learning experiences tailored to different learning styles and skill levels.
Partner with subject matter experts to ensure accuracy and relevance of training content.

Evaluation and Continuous Improvement:

Collaborate with department managers and corporate partners to identify training needs based on performance gaps, new product launches, policy changes, and organizational goals.
Partner with subject matter experts to ensure process changes are trained effectively.
Develop and administer assessments to measure the effectiveness of training programs and identify areas for improvement, particularly post-NSO.
Analyze training data and feedback to make recommendations for program enhancements and future learning initiatives.

Qualifications

Minimum of 5 years of experience in learning and development, with a strong preference for prior experience supporting new retail store openings or multi-unit operations.
Willingness and ability to travel up to 75% nationally.
Strong understanding of instructional design principles and adult learning theories.
Proficiency in instructional design software and learning management systems (LMS).
Excellent presentation, facilitation, and communication skills.
Ability to build relationships and collaborate effectively with cross-functional teams.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Current Wayfair training experience preferred.
Thrives in a high growth, ambiguous environment

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

State Specific Disclosures

Applications for this position are accepted on an ongoing basis, and the role will remain open until a suitable candidate is identified. We encourage interested applicants to apply as soon as possible, as we will review applications and conduct interviews on a rolling basis.

Original Job Description

Learning & Development Specialist, Wayfair Stores

Location:

Remote, US

Category:

Physical Retail Corporate

Job Description

New Store Opening (NSO) Training Execution:

Execute the training plan and activities required for the successful launch of new retail store locations, including pre-opening, opening week, and post-opening support, as directed by the Stores Enablement leadership.
Serve as the on-site training expert, delivering immersive, hands-on training to new store leadership and team members on all operational procedures, product knowledge, and customer experience standards.
Ensure all new hires follow the established training schedule and curriculum, escalating any issues to the team leadership.

Training Delivery & Travel:

Deliver training sessions across the country, requiring up to 75% travel.
Facilitate training sessions in-person and virtually using a variety of instructional techniques, such as group discussions, role-playing, and hands-on activities.
Adapt training delivery methods to accommodate diverse learning preferences and geographic locations.
Provide ongoing coaching and support to employees to reinforce learning and skill application.

Program Design and Development:

Contribute to the design and development of engaging and interactive training materials specific to new store operations and foundational retail knowledge.
Utilize instructional design principles to create effective learning experiences tailored to different learning styles and skill levels.
Partner with subject matter experts to ensure accuracy and relevance of training content.

Evaluation and Continuous Improvement:

Collaborate with department managers and corporate partners to identify training needs based on performance gaps, new product launches, policy changes, and organizational goals.
Partner with subject matter experts to ensure process changes are trained effectively.
Develop and administer assessments to measure the effectiveness of training programs and identify areas for improvement, particularly post-NSO.
Analyze training data and feedback to make recommendations for program enhancements and future learning initiatives.

Qualifications

Minimum of 5 years of experience in learning and development, with a strong preference for prior experience supporting new retail store openings or multi-unit operations.
Willingness and ability to travel up to 75% nationally.
Strong understanding of instructional design principles and adult learning theories.
Proficiency in instructional design software and learning management systems (LMS).
Excellent presentation, facilitation, and communication skills.
Ability to build relationships and collaborate effectively with cross-functional teams.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Current Wayfair training experience preferred.
Thrives in a high growth, ambiguous environment

State Specific Disclosures

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Learning & Development Specialist Full Description

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